Events Operations Floor Manager - Banqueting

The Peninsula London; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Staff discounts

Life Insurance

Enhanced pension plan

Medical cash plan

Dry cleaning for uniforms

Job summary

The Peninsula London is seeking an Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager. You will ensure the smooth running of events, roster management, and guide a service team with a hands-on approach to deliver high levels of service in a luxury setting.

With iconic spaces for meetings, banquets and dinners, you will lead staff to maintain top standards of presentation and guest care, focusing on efficient operations, safety, and memorable guest

Qualifications

• Experience leading a team and overseeing events within a luxury hotel environment.
• Excellent knowledge of food and beverage items and upselling opportunities.
• Strong communication and customer service skills.

Responsibilities

• Oversee set-up of each event, check room layout, provide setup information and postings.
• Direct and lead a team to deliver events to agreed standards.
• Ensure punctuality and presentation of banquet service staff and uniforms.
• Maintain positive guest and colleague relationships and professional appearance.
• Know menu items, make recommendations and upsell where appropriate.
• Build relationships with event planners and bookers and maintain guest history.

Skills

Team leadership

Events management

Food & beverage knowledge

Communication skills

Customer service

Organisational skills

Job description

The Peninsula London is pleased to announce we are seeking a Events Operations Floor Manager - Banqueting to support the Assistant Events Operations Manager, and be responsible for the smooth running of events, roster management, and guiding a team through service with a hands‑on approach to provide high levels of service. With events spaces that impress and inspire, offering lavish business lunches, banquets, and dinners to suit all manner of events. Delectable British, International, and Cantonese cuisine is being created for every type of event. With 6 meeting rooms, a 15-seat screening room, and a grand ballroom for up to 450 guests banquet style or up to 1200 for cocktail receptions.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charges and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Promote The Peninsula London to becoming a recognized culinary destination by creating memorable guest experiences through artistry and uncompromised passion for excellence.
• Ability to oversee the set-up of each event including checking the physical layout of the room, providing the team with set‑up information, and ensuring correct postings.
• Ability to direct and lead a team of colleagues to deliver an event to the agreed standards.
• Oversee the punctuality and appearance of all banquet service colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene.
• Establish and maintain positive guest and colleague interactions with good working relationships.
• Have a thorough knowledge and understanding of all food and beverage items on the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
• Monitor and ensure the updating and maintenance of Guest History records. Create meaningful and impactful relationships with event planners and other bookers.

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers' room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

• Possess a good knowledge of food and beverage with a strong understanding, passion, and appreciation of Conferences and Events.
• Previous experience leading a team and overseeing events within a 5 hotel environment.
• Good communication skills with a friendly and approachable demeanour.
• Excellent time management and organizational skills, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

Excellent salary package

• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan