Events Operations & Customer Experience Lead

Lipton Media; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

Lipton Media is seeking a polished Customer Service & Event Operations Executive to support and manage the customer journey across live events. You will handle event administration, deliver a seamless onsite experience, and collaborate with Sales, Marketing, Production and Finance.

Ideal candidates have experience in customer service or administration, are highly organized, proactive and detail-focused, with strong communication skills and a genuine commitment to customer service.

Qualifications

• Previous experience in customer service, administration or a similar support role.
• Experience in events is beneficial but not essential.
• Strong accuracy when handling high volumes of data.

Responsibilities

• Support customers and delegates throughout their event journey.
• Help deliver a seamless onsite experience.
• Work closely with Sales, Marketing, Production and Finance.
• Take ownership, solve problems and manage multiple priorities.
• Support live events, including travel and onsite working.

Skills

Attention to detail

Organisational skills

Prioritisation

Proactive problem solving

Clear written and verbal communication

CRM systems

Event technology platforms

Microsoft Office

Collaborative team player

Tools

CRM systems

Event technology platforms

Microsoft Office

Job description

Lipton Media is seeking a polished Customer Service & Event Operations Executive to support and manage the customer journey across live events. You will handle event administration, deliver a seamless onsite experience, and collaborate with Sales, Marketing, Production and Finance.

Ideal candidates have experience in customer service or administration, are highly organized, proactive and detail-focused, with strong communication skills and a genuine commitment to customer service.