Events & Meetings Lead — Assistant Manager

Sheraton Hotels & Resorts; Stockley; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Bonus up to 10%

Car park

Uniforms & dry cleaning

Dental & eye care

Meal breaks

Wellbeing programs

Learning & development

Hotel discounts

Recognition programs

Mentorship

Global travel opportunities

Team atmosphere

Job summary

Sheraton Heathrow is seeking an Assistant Meetings & Events Manager to lead a dynamic events team and oversee planning, coordination and delivery of corporate conferences, gala dinners, weddings and other celebrations.

You’ll collaborate with kitchen and operations to ensure flawless execution, manage staffing and logistics, and drive outstanding guest experiences while upholding the highest service standards. This role offers a competitive salary and development opportunities.

Qualifications

• Experience in Meetings & Events, Banqueting, Hospitality or F&B operations.
• Strong leadership and team management.
• Excellent communication and organisational abilities.
• Ability to stay calm in a fast-paced environment.
• Passion for delivering outstanding service.
• Experience handling guest enquiries and resolving issues.
• Flexibility to work evenings, weekends and holidays.

Responsibilities

• Lead and inspire the Meetings & Events team during service.
• Ensure events are delivered to high operational standards.
• Coordinate room setups, banquet requirements and logistics.
• Work with kitchen and operations for flawless execution.
• Manage staffing to meet demand and maximise efficiency.
• Monitor stock, equipment and inventories.
• Handle guest feedback professionally and resolve issues quickly.
• Drive exceptional customer service and guest satisfaction.
• Support training and development of team.
• Maintain health, safety and compliance standards.

Skills

Leadership

Team management

Communication

Organisational skills

Guest service

Flexibility

Job description

Sheraton Heathrow is seeking an Assistant Meetings & Events Manager to lead a dynamic events team and oversee planning, coordination and delivery of corporate conferences, gala dinners, weddings and other celebrations.

You’ll collaborate with kitchen and operations to ensure flawless execution, manage staffing and logistics, and drive outstanding guest experiences while upholding the highest service standards. This role offers a competitive salary and development opportunities.