Events Hospitality Manager

Sodexo; Ascot; On-site; GBP 34,000 - 40,000; Full time

Job summary

An established industry player seeks a dynamic Events Hospitality Manager to lead event hospitality at a prestigious venue. This role offers the chance to showcase your expertise in managing high-end events while ensuring exceptional service standards. You will support business strategies, manage a talented team, and collaborate with various departments to deliver outstanding experiences for clients. Join a team that values passion and excellence, and enjoy a suite of benefits, including a competitive salary and performance-related bonuses. If you're ready to make a significant impact in a vibrant environment, this opportunity is for you.

Benefits

Performance related annual bonus

Contributory pension scheme

Buy and sell holiday scheme

Volunteering days

Mental health and wellbeing support

Employee Assistance Programme

24hr virtual GP Service

Discounts Scheme

Qualifications

• Minimum of three years' experience in hospitality and event delivery.
• Ability to manage a diverse casual team and client relationships.

Responsibilities

• Lead event hospitality, ensuring high-quality service and profitability.
• Support business strategy development and manage team performance.
• Coordinate training for staff and ensure operational excellence.

Skills

Hospitality Event Management

Client Liaison

Communication Skills

Team Management

Operational Knowledge

Logistics Management

Profit and Loss Management

Resilience

Self-Motivation

Education

CIEH Level 3 qualification

Personal licence

Tools

Microsoft Office

Job description

Sodexo Live! is delighted to be recruiting for a dynamic and highly experienced Events Hospitality Manager to join our team at Ascot Racecourse.

Supporting the Head of Hospitality, you will lead all aspects of event hospitality for this spectacular venue.

Ascot Racecourse is a destination for over 500,000 guests each year where passion, elegance, and celebration converge, and it is our team of behind-the-scenes heroes that bring every intricate detail to life.

As one of the world's leading racecourses, Ascot is renowned for its rich heritage spanning over 300 years. But we are not bound by the past; we're driven by the pursuit of excellence in everything we do.

This is a fabulous opportunity to showcase your skills and expertise in hospitality event management by joining a venue like no other.

MAIN RESPONSIBILITIES

• Support the Head of Hospitality in the development of business strategy, in line with current and emerging client needs.
• Lead, develop, manage and motivate a high performing team, to the agreed standard, to ensure that the clients receive services of the highest quality.
• Maximise the profitability of the conference and events department, known as Events at Ascot (EAA).
• Deliver on client KPI's and SLAs, to ensure exceptional standards of service.
• Support the Ascot client in developing the Conference & Event client base, identifying opportunities to maximise profit and growth.
• Ensure that business deadlines and targets are achieved.
• Lead with the set-up of all the EAA events & Agreed Price (client funded) areas, in line with agreed SOP's.
• Undertake projects set by the Head of Hospitality and ensure they are completed in the allotted timeframes.
• Work with all departments to share best practice across site.
• Work with the culinary team to ensure world class food is served consistently.
• Work with the cellar team to ensure the right mix and product offer is available.
• Assist with creating SOPs, ensuring they are deliverable and achievable.
• Co-ordinate the training of casual management and staff in conjunction with the Training Department.

THE IDEAL CANDIDATE

You will be an experienced Hospitality Event Manager with previous experience of working in large venues, organising high-end prestigious events. You will have solid operational experience.

A passion for service excellence is essential, as is your desire and ability to build strong working relationships at all levels within the business.

You will also have:

• Operational knowledge and a minimum of three years' experience in hospitality and event delivery.
• Logistics understanding for efficient set up and breakdown of events.
• Management of Profit and Loss Accounts.
• Management of a diverse casual team.
• Experience of Client Liaison.
• Excellent communication skills with diverse stakeholders.
• Resilience to manage multiple tasks and effectively prioritise.
• Self-motivated and able to work on own initiative within a team environment.
• Ability to interpret and utilise financial and commercial information.
• Experienced in using Microsoft Office.
• The flexibility to work weekends and evenings when needed.

DESIRABLE

• CIEH Level 3 qualification.
• Personal licence holder.

WHAT WE OFFER

You will be rewarded with a salary of up to £40,000 plus access to a suite of benefits, which includes:

• Performance related annual bonus.
• Contributory pension scheme.
• A buy and sell holiday scheme of up to 3 days (FTE).
• Volunteering days via our charity partner STOP HUNGER.
• Unlimited access to an online platform offering mental health and wellbeing support.
• An Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work-related issues or personal issues such as bereavement.
• Access to a 24hr virtual GP Service.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family).

For more information on all the great benefits Sodexo offer to support you and your loved ones, check out the attached Benefits Guide at the bottom of this advert!