Events & Guest Experience Specialist

The Milner; York and North Yorkshire; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday day off

Course Sponsorship

30% F&B discount

Refer a Friend £250

Flexible working arrangements

Wagestream payments

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

The Milner York is a stylish hotel in the heart of York, welcoming guests with warm hospitality. We are looking for a Conference & Events Team Member to join our busy events schedule and deliver outstanding service to delegates and guests.

You will work evenings and weekends, support weddings and events, and collaborate with kitchen and bar teams to ensure smooth operations. Prior F&B experience is a plus, and a friendly, professional approach is essential.

Qualifications

• Must be able to work evenings and weekends
• Must be able to work over the summer to cover weddings and various events
• Must be flexible
• A friendly, professional approach with a passion for creating positive guest experiences.
• Prior food and beverage service experience is a plus, but we welcome a willingness to learn.
• Clear communication skills to interact confidently with guests and colleagues.
• A keen eye for detail, especially in order accuracy and food presentation.
• Team-focused, ready to jump in and support others to keep service flowing.
• Flexibility and energy to thrive in a fast-paced setting, handling peak times with ease.

Responsibilities

• Welcome delegates/guests with a warm smile and attentive service, making their experience enjoyable from start to finish.
• Run events, ensuring special requests are noted and fulfilled.
• Serve food and drinks with care, keeping presentation standards high and timing smooth.
• Set up, clean, and reset event areas, maintaining an inviting and well-organised space.
• Prepare and serve a variety of beverages, including basic barista duties and refreshing non-alcoholic drinks.
• Keep the meeting rooms and event spaces stocked by assisting with inventory and restocking supplies.
• Uphold hygiene and health and safety standards, ensuring a spotless and compliant workspace.
• Work closely with kitchen and bar teams to deliver a seamless service, supporting each other for a smooth operation.

Job description

The Milner York is a stylish hotel in the heart of York, welcoming guests with warm hospitality. We are looking for a Conference & Events Team Member to join our busy events schedule and deliver outstanding service to delegates and guests.

You will work evenings and weekends, support weddings and events, and collaborate with kitchen and bar teams to ensure smooth operations. Prior F&B experience is a plus, and a friendly, professional approach is essential.