Events Coordinator

Chartwells Independent; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

Join a forward-thinking company as an Events Coordinator, where your organizational skills and customer service expertise will shine. This exciting role involves managing event logistics, coordinating with diverse stakeholders, and ensuring a seamless experience for guests. With a strong emphasis on professional development and a supportive work environment, you will have the opportunity to grow your career while contributing to innovative projects. Be part of a team that values inclusivity and celebrates diversity, making a real impact in the events coordination space. If you are passionate about creating memorable experiences and thrive in a dynamic setting, this position is perfect for you.

Benefits

Exclusive travel discounts

Grocery discounts

Life assurance cover

Financial rewards for referrals

Contributory pension scheme

Wellness programs

Employee Assistance Program

Digital GP access

Learning & development opportunities

Paid Day for Charity Work

Qualifications

• Minimum of 2 years in customer service and events planning roles.
• Strong organizational skills and ability to multitask effectively.

Responsibilities

• Managing multiple inboxes and calendars for smooth communication.
• Coordinating logistics for events, including room bookings and catering.

Skills

Customer Service

Event Planning

Organizational Skills

Communication Skills

MS Office

Multitasking

Attention to Detail

Education

Experience in Events Planning

Tools

Booking Systems

Digital Communication Tools

Job description

We are recruiting for an Events Coordinator to join our Rapport team, based in Paddington.

Our client is one of the Big Five American Information Technology Companies, specialising in consumer and enterprise software products. This is a great opportunity to get involved in the global events and business coordination, providing coverage and best practice support.

Type of Contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday; full flexibility around the working times is required.)

The successful candidate will need to be based in our client’s offices near Paddington and will hold the job title of a Briefing Coordinator.

Main responsibilities

• Managing multiple inboxes and calendars, ensuring smooth communication and scheduling
• Qualifying meeting requests with the Director, prioritising client and stakeholder needs
• Organising pre-meetings to set the stage for successful events
• Maintaining an up-to-date booking system with accurate event details
• Coordinating logistics, including room bookings, catering, visitor badges, and parking
• Processing billing information promptly and accurately in the system
• Preparing the facility for events, ensuring everything is ready on the day
• Welcoming guests to the Innovation Hub, providing a warm and professional experience

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Ideally, have a minimum of 2 years of experience in customer service and events planning roles
• Be a people-oriented individual who thrives on building rapport with diverse stakeholders
• Exhibit strong organisational skills and the ability to multitask effectively in a fast-paced environment
• Demonstrate excellent written and verbal communication skills in both the local language and English
• Show proficiency in MS Office applications and a willingness to learn new software quickly
• Possess a proactive mindset, with a keen attention to detail and a flexible approach to challenges
• Embody a positive, can-do attitude, ready to contribute creatively to team projects and initiatives

Some of our benefits include:

• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
• A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
• Regular emails filled with the best discounts and savings available
• Receive cash rewards every time you spend and use them on a wide range of brands
• Financial rewards for recommending your friends and family and/or bringing new business to us (legitimate qualified sales leads)
• Contributory pension scheme
• Access to wellness programs to promote the mental health and well-being of our Ambassadors
• Employee Assistance Program to guide and support our team members
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Learning & development opportunities to support your personal and professional development and growth
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to Work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019.

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.