Events Coordinator

Harrow Council; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Harrow Council is seeking a proactive Events Coordinator for Headstone Manor & Museum. You will be the face of the venue, handling enquiries, coordinating site visits, and guiding clients through planning and delivery of weddings, private functions and corporate events.

The role requires excellent communication, ability to manage diverse client needs, and flexibility to work evenings, weekends and bank holidays to support events.

Qualifications

• Knowledge of hospitality best practice in venue-based events.
• Experience in sales within a hospitality environment.
• Experience coordinating and delivering events.
• Experience addressing needs of diverse communities.
• Strong interpersonal and communication skills.
• Excellent planning, organisational and problem-solving abilities.
• Ability to work on own initiative and prioritise workloads.
• Competence with standard office software and email.
• Ability to lift and move loads safely.
• Willingness to work anti-social hours.

Responsibilities

• Serve as main point of contact for clients across corporate events, private functions and weddings.
• Coordinate site viewings and guide customers through planning and delivery stages.
• Manage enquiries and respond to changing priorities to ensure smooth event delivery.
• Work evenings, weekends, and bank holidays as required to support venue operations.

Skills

Venue coordination

Sales experience

Customer service

Enquiries management

Planning & organisation

Communication skills

Prioritisation

Office software

Flexibility

Job description

Overview

London Borough of Harrow is seeking a proactive and customer-focused Events Coordinator to join the team at Headstone Manor & Museum, a unique heritage site comprising four historic listed buildings, including the highly regarded Great Barn wedding and function venue. The successful candidate will play a key role within a small, dedicated team, acting as the face of the venue to clients and visitors while delivering an exceptional standard of customer care across a diverse programme of corporate events, private functions and weddings.

With excellent communication skills and a passion for working with people, the post holder will serve as the main point of contact for a portfolio of clients, managing enquiries, conducting site viewings and guiding customers through every stage of their journey, from initial enquiry through to planning, coordination and successful delivery of their event. The role requires the ability to quickly build knowledge of processes, manage a varied and sometimes demanding workload, and respond effectively to changing priorities. Flexibility is essential, as the role involves regular evening, weekend and bank holiday working to support the operational needs of the venue.

About You

• Knowledge of hospitality best practice and venue based event coordination
• Sales experience within a hospitality environment with a proven track record in delivering excellent customer service
• Experience of event coordination / delivery
• Experience of and/or ability to meet the needs of diverse communities.
• Outstanding interpersonal and communication skills
• Excellent planning, organisational and practical problem solving skills
• Able to work on own initiative and prioritise work loads
• The ability to use standard office software and email with accuracy and attention to detail in written and numeric work
• The ability to lift and move loads safely
• Flexible approach to duties and willingness to work anti-social hours.

Related Documents

For more information, please refer to the Role Profile/Selection Criteria