Events and Groups Executive

Maybourne Hotel Group; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension scheme

Holiday allowance increases

Maternity/Paternity pay

Subsidised health services

Birthday day off

In-house training

Staff restaurant

50% F&B discount across Maybourne

Social events

Job summary

Maybourne Hotel Group in London seeks a dedicated hotel sales professional to maximise bookings and profitability through proactive telesales and key account development. You will be part of a team that serves designated accounts, coordinates with events and groups, and maintains up-to-date knowledge of menus, price lists, and promotions.

The role focuses on identifying new business sources, converting inquiries, and supporting the sales process with timely information and follow-ups.

Qualifications

• Knowledge of F&B and ability to discuss items with clients by phone.
• Experience in hotel sales and revenue-related activities is preferred.
• Strong communication and negotiation skills in a hospitality context.

Responsibilities

• Have in depth knowledge of food and beverage and discuss items with clients over the telephone.
• Handle clients to maximise sales and profitability; develop relationships with designated account(s).
• Identify potential sources of business by analysing buyer activity and competitor hotels.
• Remain aware of the whereabouts of all team members when in the office.
• Ensure all bookings and cancellations are monitored to maximise conversion.
• Conduct telesales activity with identified business sources, assess potential and arrange sales appointments.
• Ensure enquiries are sent the relevant information and filed for easy retrieval.

Skills

Food & Beverage knowledge

Sales

Telesales

Account management

Client relations

Education

Hospitality sales experience

Job description

Responsibilities:

• Have an in depth knowledge of food and beverage and be able to recommend and discuss items with clients over the telephone. Keep up to date with new food and beverage items available to clients, as well as current price lists.
• To handle clients and prospective clients in such a way that sales and profitability is maximised. To develop a close working relationship with designated account(s). This must involve all areas of the company to include events, groups and all personnel within these areas who have a potential to book the properties.
• To identify potential sources of business by analysing evidence of buyer activity in competitor hotels, independent research and following up referred sales leads.
• To remain aware of the whereabouts of all team members when in the office.
• To ensure all bookings and cancellations are monitored to maximize conversion.
• To conduct telesales activity with identified business sources, assess potential and arrange sales appointments.
• To ensure that enquiries are sent the relevant information and that the details are filed within the office and/or personal trace system for easy and timely retrieval.

Benefits:

In return for your hard work and dedication we offer you:

Financial Stability

• Excellent salary package.
• Family Friendly company policies including enhanced Maternity and Paternity Pay.
• Holiday allowance increase after 3 and 5 years of service.
• Travel Season Ticket Loans.
• Pension Scheme*.

Health and Wellbeing Support

• Subsidised monthly Podiatrist, Osteopath and Masseuse treatments.
• Flu vaccination vouchers*.
• Eye test vouchers and contributions towards glasses*.
• 24-hour employee assistance helpline.
• On and off-site Occupational Health Service.
• Death in Service salary contribution.
• Various wellbeing activities focused on mental and physical health.
• A complimentary state-of-the-art all-day dining staff restaurant serving a range of nutritious meals.

Recognition and Career Development

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*.
• Instant employee recognition and award programme with generous prizes.
• Employee of the month nominations with generous prizes.
• Additional paid day off to celebrate your Birthday.
• Internal transfer and promotion opportunities.
• In-house training and development team with a strong focus on career progression and personal growth.
• Long service awards.

Memorable experiences

• Preferential room rates of £50 per overnight stay for yourself or your family across Maybourne.
• Hotel Guest Experience Stay* including an overnight stay and wining and dining at our infamous restaurants and bars.
• 50% Food and Beverage discount* across Maybourne.
• Social events (Annual Awards, Summer Maybourne Picnic, Welcome to Work, Annual Staff Party, Annual Staff Children Party, etc.)
• Wedding and Baby gifts.
• Retirement functions.

*Terms and conditions apply to all benefits.

This is a full time role requiring 40 hours per week.