Reservations Sales Consultant

Maybourne; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Staff dining access

Additional annual leave

Massage and wellbeing benefits

Wellbeing programmes

Cycle to work

Job summary

Maybourne seeks an exceptional Rooms Reservations Sales Consultant to join our Corporate Office team. You will handle reservations for multiple luxury hotels, ensuring top-tier service and revenue optimization.

Responsibilities include managing rates, making bookings to standard, and cross-selling to maximise revenue while upholding the Maybourne Standards of Service. A hospitality background is preferred and a customer-centric approach is essential.

Qualifications

• Experience in reservations or hospitality preferred.
• Strong customer service mindset and communication abilities.
• Ability to work to high standards in a luxury hotel environment.

Responsibilities

• Be fully conversant with all rates operated by each hotel and sell within revenue management controls.
• Make room reservations to the required standards.
• Use proper telephone techniques with internal and external customers and uphold Maybourne Standards of Service.
• Maximise room revenue through cross selling and upselling.
• Assist the Restaurant Reservations team when possible.
• Create renowned memorable experiences for our guests.

Skills

Customer service

Communication skills

Sales and upselling

Hospitality terminology

Tools

Reservation software

Telephone handling

Job description

We are seeking an exceptional Rooms Reservations Sales Consultant to join Maybourne Reservations team based at Corporate Office.

Maybourne owns and manages Claridge's, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world's most renowned hotels, and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.

At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.

We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.

As a Rooms Reservations Sales Consultant you will process reservations received via both verbal and non-verbal communication methods whilst at all times delivering excellent customer service in line with Maybourne Standards, maximising revenue wherever possible and dealing with the day-to-day administration of the Reservations Sales Office.

As a Rooms Reservations Sales Consultant your responsibilities will include but will not be limited to:

• To be fully conversant with all rates operated by each individual hotel and to sell them within the revenue management controls;
• Making room reservations for our hotels to the required standards;
• Use correct telephone techniques when dealing with both internal and external customers and to maintain the highest standard of courtesy and efficiency whilst achieving the Maybourne Standards of Service on every call;
• To maximise room revenue through cross selling and up selling;
• To assist and aid the Restaurant Reservations team whenever possible;
• Creating renowned memorable experiences for our guests.

Successful candidates for our Rooms Reservations Sales Consultant opportunity will be:

• Provide intuitive service, with absolute understanding of our guests needs to create exceptional service experiences, that result in lasting memories;
• Demonstrate genuine dedication to Maybourne and show a commitment to consistent quality in our products and services;
• Have ideally worked in a similar role within a hotel environment, however this is not a prerequisite;
• Be a team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills;
• Strong customer care skills and ability to work under pressure, with excellent attention to detail;
• A high standard of personal presentation with confident, professional and welcoming personality.

Who thrives here?

You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a job—it’s the next chapter in an extraordinary career.

The Maybourne Experience

At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.

We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.

Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:

A Rewarding Career with Maybourne

At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones - both personal and professional.

• Complimentary access to our all-day dining staff restaurant, offering nourishing and seasonal dishes
• Option to purchase up to five additional days of annual leave per year.
• Monthly access to subsidised massage and podiatry treatments
• A programme of wellbeing initiatives, from mental health support to physical activity
• 24-hour confidential assistance helpline
• On- and off-site Occupational Health support
• Life assurance through our Death in Service scheme
• Eye care support, including vouchers and contributions towards glasses*
• Cycle to Work Scheme

Recognition & Growth

• An extra paid day’s leave to celebrate your birthday
• Instant recognition and award programme, celebrating extraordinary contributions
• Dedicated in-house training and development to support your personal and professional growth
• Monthly colleague awards with generous prizes
• Opportunities for internal progression and cross-property moves
• ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
• Long service celebrations to honour your continued dedication
• A highly competitive salary package
• Increased holiday entitlement after 3 and 5 years of service
• Family-first policies, including enhanced maternity and paternity pay
• Season ticket travel loans
• Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.

Moments to Remember

• Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
• A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
• 50% off food and beverage across our restaurants and bars*
• Invitations to a year-round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations
• Thoughtful gifts to mark weddings, new arrivals, and retirements

*Selected benefits are subject to terms and conditions.