Event Ticketing & Customer Support (3-Month Contract)

Ticketek Entertainment Group (TEG); Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

23 days annual leave

Birthday leave

Enhanced pension contributions

Sick leave

Family leave

Complimentary tickets

Recognition awards

Employee Assistance Programme

Job summary

Ticketek Entertainment Group (TEG) in London is seeking a Customer Services Representative on a 3-month contract. You will respond to customer queries by phone and email, print and pack tickets, and support event-day operations.

The role requires Zendesk CRM experience, familiarity with Aspect Workforce Management, and strong time management with the ability to meet deadlines. Weekend work may be required.

Qualifications

• CRM experience with Zendesk (ticket routing, macros, queue management).
• Experience with Aspect Workforce Management (scheduling, forecasting).
• Strong time-management with ability to meet deadlines and handle multiple tasks.

Responsibilities

• Respond to customer queries via phone and email.
• Print and pack tickets for upcoming events.
• Provide service delivery reporting as required.
• Collaborate across a broad stakeholder group.
• Event day work, including weekends, as required.

Skills

Customer service

Communication

Time management

Team collaboration

Problem solving

Tools

Zendesk

Aspect

Job description

Ticketek Entertainment Group (TEG) in London is seeking a Customer Services Representative on a 3-month contract. You will respond to customer queries by phone and email, print and pack tickets, and support event-day operations.

The role requires Zendesk CRM experience, familiarity with Aspect Workforce Management, and strong time management with the ability to meet deadlines. Weekend work may be required.