Event Support Executive

Clarion Events; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Event Support Executive, der eine Schlüsselrolle im Kundenservice spielt. In dieser spannenden Position sind Sie der erste Ansprechpartner für Kundenanfragen und sorgen für eine herausragende Erfahrung. Sie arbeiten eng mit verschiedenen internen Teams zusammen, um Lösungen zu finden und die Kundenzufriedenheit zu steigern. Wenn Sie in einem dynamischen Umfeld arbeiten möchten und über hervorragende Kommunikationsfähigkeiten verfügen, ist dies die perfekte Gelegenheit für Sie. Seien Sie Teil eines engagierten Teams und tragen Sie zur Verbesserung der Kundenbindung bei.

Qualifications

• Erfahrung im Kundenservice und in der schnellen Lösung von Anfragen.
• Fähigkeit zur effektiven Kommunikation mit verschiedenen Stakeholdern.

Responsibilities

• Erster Ansprechpartner für Kundenanfragen über verschiedene Kanäle.
• Schnelle und effektive Beantwortung von Kundenfragen und -problemen.

Skills

Kundenservice

Problem-Lösungsfähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Fähigkeit, unter Druck zu arbeiten

Education

Abschluss in einem relevanten Bereich

Tools

Freshdesk

Job description

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Join our dynamic Defence & Security portfolio as an Event Support Executive and become a crucial part of our show delivery team. As the first point of contact for all customer enquiries, you will play a vital role in ensuring exceptional customer experiences. This is an exciting opportunity for proactive individuals who excel in a fast-paced, customer-focused environment and are adept at efficiently resolving queries. You will be instrumental in providing timely, accurate, and professional support to a broad range of stakeholders.

Key Responsibilities:

·Serve as the primary point of contact for customer enquiries across multiple channels, including Freshdesk (email, chatbot, telephone), and face-to-face interactions.

·Respond swiftly and effectively to all customer questions and issues, adhering to agreed Service Level Agreements (SLAs) and KPIs.

·Demonstrate strong problem-solving skills to quickly identify and implement solutions for customer queries.

·Provide exceptional and personable customer service, building positive relationships with all stakeholders.

·Collaborate effectively with internal teams (Operations, Sales, Marketing, Production, Accounts) to gather necessary information for customer resolutions.

·Proactively identify opportunities to improve the customer experience and provide feedback and suggestions to the Team Leader.

·Develop and maintain a library of canned responses and FAQs within the Freshdesk system for efficient query handling.

·Act as a strong customer advocate, ensuring their needs are understood and addressed.

·Provide dedicated on-site customer support during events.

·Maintain meticulous filing and record-keeping of all customer interactions and resolutions.

Knowledge, Skills & Behaviours:

·Proven ability to work at pace and resolve customer queries quickly and efficiently.

·Excellent organisational and time management skills, with the ability to prioritise tasks effectively in a fast-paced environment.

·Strong research skills and the ability to independently find information to address customer needs.

·A proactive and self-starting approach with a ‘can-do’ attitude.

·Personable, friendly, polite, professional, and flexible in your approach.

·Ability to remain calm and problem-solve effectively under pressure.

·Impeccable record-keeping and attention to detail.

·Excellent written and verbal communication skills, with a professional telephone manner.

·Ability to build rapport and deal effectively with a diverse range of people at all levels.

·Strong team player with a collaborative approach.

·Prepared to work longer hours as required in the lead-up to events.

·Ability to understand and anticipate customer needs.

·Knowledge and experience using the Freshdesk system is highly advantageous.

·A second language is desirable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  Events Services

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