Central Operations Support Executive, IN External Fulfillment (SWA)

Amazon; London; Remote; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Central Operations Support Executive to enhance seller operations remotely. This role involves monitoring daily metrics, managing stakeholder relationships, and implementing new processes to improve the overall seller experience. The ideal candidate will possess strong analytical skills, a keen eye for detail, and the ability to foresee data implications. If you are proactive and enjoy working in a dynamic environment, this opportunity offers the chance to make a significant impact on operational efficiency while collaborating with diverse teams. Join a forward-thinking company and help shape the future of seller support!

Qualifications

• Bachelor's degree in computer science, engineering, or statistics required.
• Experience with Excel and SQL is preferred.

Responsibilities

• Monitor operations efficiently via calls and emails.
• Liaise between sellers and internal agencies for timely execution.
• Train sellers on norms and practices for better adherence.

Skills

Data Analysis

Pattern Recognition

Communication Skills

Problem Solving

Education

Bachelor's degree in a quantitative/technical field

Tools

Excel

SQL

Job description

Central Operations Support Executive, IN External Fulfillment (SWA)

Job Summary: The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centres. The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data.

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities:

1. Remotely monitor efficient functioning of the assigned sites via outbound call, emails and by coordination with field executives.
2. Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations.
3. Train and direct sellers for execution and adherence of norms and practices.
4. Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience.
5. Willing to work on weekends.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience with SQL