Event Operations Manager

Away Resorts; Dundee; Hybrid; GBP 32,000 - 35,000; Full time

Benefits offered by this job

Bonus Scheme

Enhanced Family Policy

Perkbox discounts

Life Insurance

Park discounts for holidays

Awards and recognition

Free gym & golf membership

Job summary

Piperdam Golf & Leisure Resort is seeking an experienced Events Operations Manager to lead the delivery of weddings, corporate and resort events. You will drive operational excellence across Food & Beverage, Housekeeping and Maintenance, ensuring flawless guest experiences.

Reporting to the General Manager, you will manage staffing, budgets and post-event reviews, fostering a culture of outstanding service, teamwork and accountability. Evening and weekend work is required.

Qualifications

• At least 3 years' experience in an Event Operations Manager, Food & Beverage Manager, Hospitality Manager or similar leadership role.
• Experience within weddings, events, hospitality or hotel operations.
• Calm under pressure with a guest-focused approach.

Responsibilities

• Oversee the day-to-day operational delivery of all events and functions across the resort.
• Lead pre-event briefings and operational meetings with relevant teams.
• Ensure events run to schedule and meet service standards.
• Recruit, train and develop team members and manage staff rotas.
• Provide regular coaching and performance reviews to staff.

Skills

Event operations

Team leadership

Guest service

Communication

Budgeting

People management

Hospitality knowledge

Tools

Microsoft Office

Hospitality management systems

Job description

Locations:Piperdam Golf & Leisure Resort, Dundee, DD2 5LP

Job Type:Full Time - Permanent Contract

Salary: Between £32,000 and £35,000 (DOE)

What we need in a nutshell

Reporting to the General Manager, the Events Operations Manager will play a key role in bringing the Piperdam events experience to life. From weddings and celebrations to Christmas parties, corporate events and resort functions, this role is all about creating moments that feel effortless, memorable and full of care for our guests.

At Away Resorts, we value true Holiday Heroes — people who live our values every day by being Amazing, Attentive and Lovers of creating brilliant holiday moments. This role is key to bringing those values to life, inspiring the team to deliver events and experiences that feel personal, thoughtful and memorable.

What you'll be doing

Working closely with the Head of Events and Events Team, the successful candidate will lead operational delivery with energy, warmth and attention to detail. They will help create a culture where our team are amazing, attentive lovers of great service — passionate about people, proud of what they do, and focused on making every guest feel genuinely looked after.

Skills, experience and qualitiesyou'll need

Event Operations & Delivery

• Oversee the day-to-day operational delivery of all events and functions across the resort.
• Ensure event information is communicated clearly and accurately to all departments, including Food & Beverage, Kitchen, Housekeeping, Reception and Maintenance.
• Lead pre-event briefings and operational meetings with relevant teams.
• Ensure all event spaces are set up, presented and maintained to the highest standard.
• Be present during events to oversee operations and resolve any issues quickly and professionally.
• Act as the main operational contact for clients and guests on the day of their event.
• Ensure events run to schedule and meet Piperdam's service standards and client expectations.
• Lead, motivate and support the Food & Beverage team to deliver outstanding service.
• Recruit, train and develop team members, creating a positive and high-performing working environment.
• Prepare staff rotas in line with business demands and payroll budgets.
• Provide regular coaching, feedback and performance reviews to support individual development.
• Encourage effective communication and teamwork across all departments.
• Lead by example, promoting professionalism, accountability and excellent customer service.

Guest Experience

• Ensure every event delivers a welcoming, professional and memorable experience for guests.
• Take a hands-on approach during events, supporting teams and ensuring service runs smoothly.
• Anticipate and address any operational issues before they affect the guest experience.
• Monitor guest feedback and satisfaction levels, taking action where necessary.
• Work with the Head of Events to identify opportunities for continuous improvement.
• Ensure all event areas are presented to a high standard at all times.
• Foster a guest-focused culture across the department.
• Support the achievement of departmental revenue and profitability targets.
• Manage labour costs effectively while maintaining service standards.
• Ensure accurate billing, charging and event-related financial procedures are followed.
• Monitor stock and operational resources to minimise waste and maximise efficiency.

Operational Standards & Compliance

• Ensure compliance with all health and safety, licensing and food hygiene regulations.
• Conduct regular checks of event spaces, equipment and operational procedures.
• Maintain accurate operational records.
• Ensure company policies and procedures are consistently followed.
• Support sustainability initiatives and responsible business practices across the resort.

Sales & Business Support

• Work closely with the Head of Events and Events Team to ensure a seamless handover from sales to operations.
• Support wedding showcases, open days and promotional events when required.
• Contribute ideas to help grow event revenue and enhance the overall guest experience.
• Maintain an awareness of local market trends and competitor activity.

It's about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - if that's fired up your curiosity, have a read about it here and decide if it describes you.

Our Ideal Candidate

• At least 3 years' experience in an Event Operations Manager, Food & Beverage Manager, Hospitality Manager or similar leadership role, ideally within a guest-focused hospitality or leisure environment.
• Experience within weddings, events, hospitality or hotel operations.
• Naturally warm, welcoming and passionate about delivering standout guest experiences.
• Able to prioritise and manage multiple events simultaneously.
• Strong leadership skills with the ability to motivate and develop teams.
• Excellent communication and relationship-building skills, with the confidence to connect with guests, clients and team members in a positive and professional way.
• Calm under pressure, solution-focused and able to keep the guest experience at the heart of every decision.
• Commercially aware with a good understanding of labour control, budgeting and revenue management.
• Flexible and willing to work evenings, weekends and bank holidays in line with business needs.
• A true Holiday Hero who role models our Away Resorts values — Amazing, Attentive and a Lover of creating moments guests remember for all the right reasons.
• Competent in Microsoft Office and hospitality management systems.

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

• Bonus Scheme
• Enhanced Family Policy
• Discounted Employee Benefit - Perkbox
• Life Insurance
• Discounts on Away Resorts Holidays for you and your friends & Family
• On Park Discounts
• Awards and Recognition
• Free Gym & Golf Membership

Additional Information

At Piperdam, no two days are the same. While this job description outlines the key responsibilities of the role, the successful candidate will be expected to remain flexible and support the wider business where required, taking on additional duties that are appropriate to the position.