Event Manager

Pertemps Network Group; Kilmarnock; On-site; GBP 42,000 - 54,000; Full time

Job summary

Pertemps Network Group partners with a highly respected organisation in Kilmarnock to recruit an Events Manager.

The role oversees venue operations, events programming, front-of-house and customer experience, with a focus on commercial performance and community impact.

Qualifications

• Experience managing customer-facing teams within a busy hospitality, events, leisure or venue environment.

Responsibilities

• Lead events, venue management and customer experience across a busy seven-day operation.
• Oversee front-of-house operations and act as Duty Manager during events.
• Manage commercial venue hire opportunities and staff rotas.

Job description

Pertemps is delighted to be partnering exclusively with a hugely respected and widely enjoyed organisation in Kilmarnock to recruit an Events Manager.

This is an outstanding opportunity for an experienced events, hospitality, leisure, venue or customer operations professional to join one of Scotland’s most innovative and impactful organisations.

Our client is seeking a commercially minded and operationally focused leader who can oversee venue operations, deliver exceptional customer experiences and drive revenue growth through events, venue hire and hospitality activities.

This role would suit candidates from an events management, hospitality, conferencing, weddings, leisure, entertainment or venue management background who enjoy balancing operational excellence with commercial performance.

About the Organisation

Our client is an established charity and community hub that uses music, creativity, the arts and wellbeing activities to make a positive difference to people’s lives.

Its vision is to create an inclusive community where individuals can access meaningful opportunities, enjoy creative experiences and receive the support they need to flourish.

As the organisation continues to grow, it is investing in its events, hospitality and venue operations. It is now looking for an experienced manager who can maximise the commercial and community potential of its facilities while ensuring every visitor receives an outstanding experience.

The Role

Reporting to the MD, the role will take responsibility for the delivery of events, front of house operations, venue hire activities and customer experience across a busy seven-day operation.

The successful candidate will lead front of house and programming teams, oversee a diverse programme of events and functions, manage commercial venue hire opportunities and contribute to the overall growth and sustainability of the organisation.

This is a hands-on leadership role requiring a strong operational presence, excellent people management skills and the ability to build productive relationships with clients, partners, performers, community groups and other stakeholders.

Key Responsibilities

Events and Venue Management

• Lead the planning, coordination and delivery of a varied programme of events and functions.
• Manage external bookings and venue hire enquiries from initial contact through to successful delivery.
• Develop and grow a programme of commercial and community events.
• Build relationships with promoters, performers, community organisations and corporate clients.
• Maximise the utilisation of venue spaces through proactive business development and event programming.
• Prepare proposals, quotations and event packages to convert enquiries into confirmed bookings.

Front-of-House Operations

• Lead front-of-house operations and ensure consistently high standards of customer service.
• Act as Duty Manager during events and day-to-day venue operations.
• Manage staffing requirements and operational logistics.
• Ensure compliance with health and safety, licensing and relevant operational procedures.
• Deliver exceptional experiences for customers, performers, venue hirers and stakeholders.
• Lead, develop and motivate front-of-house and programming teams.
• Manage recruitment, induction, training and performance management processes.
• Create and oversee staff rotas and workforce planning.
• Foster a positive, collaborative and customer-focused culture.

Commercial Performance

• Drive income generation through events, venue hire and hospitality activities.
• Manage operational budgets and expenditure.
• Review pricing structures and commercial packages to ensure competitiveness and profitability.
• Monitor performance against agreed income and revenue targets.
• Work closely with marketing colleagues to increase awareness, bookings and attendance.

Candidate Profile

Applications are welcomed from candidates with experience in areas including:

• Events management
• Hospitality management
• Conference and banqueting operations
• Venue management
• Hotel operations
• Weddings and functions
• Leisure and visitor attractions
• Entertainment and cultural venues
• Customer experience leadership

To be successful, you will demonstrate:

• Experience managing customer-facing teams within a busy hospitality, events, leisure or venue environment.
• Strong operational leadership and duty management experience.
• Proven experience planning and delivering events, functions or hospitality services.
• Commercial awareness, including experience managing budgets, pricing or revenue targets.
• Strong organisational skills and the ability to manage multiple priorities.

What’s on Offer

• Salary commensurate with experience.
• Permanent, full-time position.
• Opportunity to join a respected and growing organisation with a strong social purpose.
• Varied leadership role with responsibility across events, hospitality and venue operations.
• The opportunity to make a meaningful impact within the local community while contributing to the organisation’s commercial success.

This is an excellent opportunity for an ambitious events or hospitality professional to take the next step in their career within a unique organisation that combines commercial activity with genuine community impact.