Event Duty Manager

Legends Global (Europe); Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted tickets

25 days annual leave

Life Assurance

Pension 5%

Healthshield

Employee Assistance Programme

Eye care vouchers

Cycle to Work

Employee Referral Scheme

Job summary

Olympia Events is seeking an experienced Event Duty Manager to run the day-to-day operations of the Heritage Halls, coordinating with Event Management and Venue Service teams to ensure exhibitions in the Grand Hall, National Hall and West Hall run smoothly.

You will act as the senior on-site representative, manage safety compliance, liaise with clients and contractors, and ensure a seamless Olympia experience for every event, including after-hours leadership on site when required.

Qualifications

• Event management experience or relevant qualification, with a strong understanding of event operations and organiser requirements.
• Excellent stakeholder management skills, able to communicate effectively with organisers, venue teams, contractors, and senior event personnel.
• Able to perform under pressure, successfully managing multiple concurrent events, builds, and breakdowns in a fast-paced environment.
• Strong understanding of health & safety, with knowledge of event-related compliance requirements (NEBOSH desirable).
• Highly organised and detail-oriented, with strong administrative, IT, time management, and planning skills.

Responsibilities

• Lead on-site event operations, working closely with Event Management to ensure safe, seamless, and successful event delivery.
• Manage and coordinate operational teams, including security, traffic, cleaning, fire safety, and first aid, to deliver an exceptional customer experience.
• Act as the senior operational representative on site, taking ownership of incidents, venue issues, and stakeholder communication during events.
• Monitor venue standards and event finances, overseeing maintenance reporting, post-event charges, and compliance with operational procedures.
• Champion safety, compliance, and sustainability, ensuring events are delivered in line with company policies and sustainability objectives.

Skills

Event management

Stakeholder management

Pressure handling

Health & safety

Organisational skills

Job description

Olympia Events is more than an exhibition venue, conference centre and live-event space - it’s an inspiration. Against a backdrop of grand Victorian architecture, the seven connected spaces inspire engagement and enjoyment. Olympia Events is recognised in the industry for exceptional levels of customer service and support, and our numerous awards are testament to our clients' satisfaction. Beyond the walls of our venue, Olympia is on the ground, working to invest in people, strengthen our communities, and protect the environment.

Olympia Events is undergoing a period of change. In 2017, the venue was bought by a consortium led by Yoo Capital and Deutsche Finance international. Work is currently underway to transform the wider estate into a cultural hub of which Olympia Events will be the central part. Once complete, the estate will include a new theatre, music venue, two hotels, over 30 eateries, world-class office space and over two acres of public realm. More information can be found at https://olympia.co.uk/

About The Venue

Olympia is one of the UK’s leading event destinations, hosting exhibitions, conferences, live entertainment, sporting events, and corporate functions. Technology is at the heart of every event, with reliable connectivity and resilient infrastructure critical to delivering exceptional experiences for organisers, exhibitors, visitors, and employees.

What We Can Offer

Hosting events is what we do best, and we want our People to experience that too- enjoy access to discounted tickets to unleash your superfan for all your favourites.

• You will work hard at Legends Global , but you will be rewarded with lots of time to relax and rest with 25 days annual leave
• We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy
• A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list
• Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield; Legends Global will support with these unexpected costs. For you and any children
• We understand that from time to time you might need a bit of support to get you back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace
• We are visionaries: both physically and metaphorically! When you join Legends Global you will be entitled to eye care vouchers and a contribution towards any glasses you require
• Pedal your way to a greener, healthier commute—join our Cycle to Work scheme and turn every ride into a win for you and the planet
• Great people know great people! Refer a friend through our Employee Referral Scheme and get rewarded for helping us build an amazing team

About The Role

The Event Duty Manager is responsible for the full day-to-day operation of the Heritage Halls at Olympia. We are seeking strong candidates with significant events experience, great communication skills and a track record of managing professional relationships. Working alongside Event Management and Venue Service teams, the successful candidate will be fully accountable to ensure exhibitions in the Grand Hall, the National Hall and the West Hall run smoothly.

The role will be the link from the clients to the internal and external contractors working in the Halls. You will bring together representatives from traffic, security, safety, catering cleaning and waste to deliver the Olympia experience to our event clients maintaining Olympia’s position as a world leading Events space.

Outside of office hours, the Event Duty Manager will be the most senior on-site representative of Olympia Events and will therefore represent our interests with the wider estate.

Key Responsibilities

• Lead on-site event operations, working closely with Event Management to ensure safe, seamless, and successful event delivery.
• Manage and coordinate operational teams, including security, traffic, cleaning, fire safety, and first aid, to deliver an exceptional customer experience.
• Act as the senior operational representative on site, taking ownership of incidents, venue issues, and stakeholder communication during events.
• Monitor venue standards and event finances, overseeing maintenance reporting, post-event charges, and compliance with operational procedures.
• Champion safety, compliance, and sustainability, ensuring events are delivered in line with company policies and sustainability objectives.

We're Looking For Someone With

• Event management experience or relevant qualification, with a strong understanding of event operations and organiser requirements.
• Excellent stakeholder management skills, able to communicate effectively with organisers, venue teams, contractors, and senior event personnel.
• Able to perform under pressure, successfully managing multiple concurrent events, builds, and breakdowns in a fast-paced environment.
• Strong understanding of health & safety, with knowledge of event-related compliance requirements (NEBOSH desirable).
• Highly organised and detail-oriented, with strong administrative, IT, time management, and planning skills.

Sustainability Responsibilities

• Continuously improve your knowledge of Olympia Events’ sustainability programme - the ‘Grand Plan’. Complete all training provided and promote sustainability practices to meet our Grand Plan objectives
• Follow and promote all sustainable workplace policies and procedures and seek ways to make your department more sustainable by taking an active role to initiate change

Olympia Events is fully committed to ensuring the safety and wellbeing of all children, young people and adults at risk (vulnerable groups) that attend our premises. As a consequence, Olympia Events may require any successful applicant to complete a DBS Check prior to working in our business.

Olympia Events is committed to Equality, Diversity and Inclusion and excepts all its people to have a positive commitment to EDI by treating others fairly and not committing any form of discrimination, victimisation or harassment and to promote positive working relationships amongst employees and stakeholders.