Event Day Crowd Safety Supervisors

London Stadium; City Of London; On-site; GBP 17,000 - 25,000; Full time

Job summary

London Stadium are looking for dedicated and experienced Crowd Safety Supervisors to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.

The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and

Qualifications

• Leads a team with clear direction and effective communication.
• Shows commitment to excellent customer service at events.
• Experience in crowd safety and hospitality environments is preferred.

Responsibilities

• Supervise crowd safety teams during events under the Safety Officer.
• Ensure safe, enjoyable guest experiences in line with policies.
• Provide guidance and leadership to on-site staff and stewards.

Skills

Leadership

Communication

Customer service

Team management

Education

Level 3 in Spectator Safety

SIA Door Supervisor Licence

Job description

ROLE: Event Day Crowd Safety Supervisor

RATE: Competitivehourly rate(6 hour minimum shift)

TERMS: Non-guaranteed hours on an event by event basis

The Role

London Stadium are looking for dedicated and experienced Crowd Safety Supervisors to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.

The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate. As a member of the team you will play a key part in enhancing the customer experience for our guests as well providing guidance and leadership to the team you will be overseeing.

You should have a minimum of Level 3 in Spectator Safety, as well as a SIA Door Supervisor Licence (where required) for specific roles leading SIA steward teams (if applicable), and have worked in at a similar level in a similar venue. You should have experience of leading a team, with strong communication skills, a friendly and approachable manner, and have focus on providing excellent customer service.

We would be interested in hearing from you if you have experience working in response teams or within hospitality-focused security environments with a focus on great customer service.

Additional Information About The Role

All applicants must be over 18 years of age.

Successful candidates must commit to working 80% of the events at London Stadium. We would ask you to commit to any additional training required such as customer service and online event specific inductions.

This role is subject to a Disclosure and Barring Service record check if you do not hold a SIA licence.

Information About Working For London Stadium and Application Guidance

We want our workforce to be representative of all sections of society, and encourage applications from all parts of the community.We know that it’s the difference in our people that make the difference to our performance.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the essential criteria for our vacancies.

We would appreciate it if you would take the time to complete the Equality and Diversity Monitoring section. The information you give us will help us to refine our recruitment and employment practices and respond to the needs of the diverse range of people that our organisation comes in to contact with. All details that you provide will be kept in strict confidence and will not be viewed by any member of the selection panel.

Thank you for your interest, and we look forward to receiving your application.