Event Day Crowd Safety Supervisors

London Stadium; City Of London; On-site; GBP 19,000 - 30,000; Full time

Job summary

London Stadium is seeking dedicated and experienced Crowd Safety Supervisors to join the event day safety team to assist in delivering world class events and experiences for guests. The successful candidates will work with the Safety Officer, Deputy Safety Officers and the team to deliver safe events in line with policy and venue safety certificates.

A minimum of Level 3 in Spectator Safety and an SIA Door Supervisor Licence where required for specific roles leading teams are required, with

Qualifications

• Minimum of Level 3 in Spectator Safety is required.
• SIA Door Supervisor Licence where required for specific roles.
• Experience leading a team in a similar venue or event context.
• Strong communication, friendly and approachable manner, with focus on customer service.

Responsibilities

• Lead and oversee the crowd safety team on event days.
• Ensure compliance with the Spectator Safety Policy and venue safety certificate.
• Provide guidance and leadership to the team and deliver safe, enjoyable events.
• Deliver excellent customer service and coordinate with safety staff.

Skills

Team leadership

Communication skills

Customer service

Guest safety awareness

Education

Level 3 Spectator Safety

Job description

ROLE: Event Day Crowd Safety Supervisor

RATE:

Competitive hourly rate (6 hour minimum shift)

TERMS:

Non-guaranteed hours on an event by event basis

The Role

London Stadium are looking for dedicated and experienced Crowd Safety Supervisors to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.

The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate. As a member of the team you will play a key part in enhancing the customer experience for our guests as well providing guidance and leadership to the team you will be overseeing.

You should have a minimum of Level 3 in Spectator Safety, as well as a SIA Door Supervisor Licence (where required) for specific roles leading SIA steward teams (if applicable), and have worked in at a similar level in a similar venue. You should have experience of leading a team, with strong communication skills, a friendly and approachable manner, and have focus on providing excellent customer service.

We would be interested in hearing from you if you have experience working in response teams or within hospitality-focused security environments with a focus on great customer service.