Event Day Crowd Safety Managers

London Stadium; London Borough of Newham; Presencial; GBP 28.000 - 41.000; A tiempo parcial

Descripción de la vacante

London Stadium is seeking dedicated Crowd Safety Managers to join the event day safety team. You will help deliver world-class events at a multi-purpose venue, home to West Ham United, concerts, rugby, athletics and more.

You should hold Level 3 Spectator Safety and, where required, a SIA Door Supervisor Licence, with proven leadership and a strong focus on customer service. Previous experience in hospitality-focused security is welcomed.

Formación

• Level 3 Spectator Safety is required.
• SIA Door Supervisor Licence where required for leading teams.
• Experience leading a team and delivering excellent customer service.

Responsabilidades

• Lead the crowd safety team to ensure safe events.
• Deliver safe and enjoyable events in line with policy and regulations.
• Provide guidance and leadership to event-day safety staff.

Conocimientos

Leadership experience

Communication skills

Customer service orientation

Security operations

Educación

Level 3 Spectator Safety

SIA Door Supervisor Licence (where required)

Herramientas

SIA Licence

Descripción del empleo

Organisation London Stadium Salary Competitive Location London, Stratford Contract type (Part time) Closing date 31 December 2026 Interview date 29 January 2027 Job Description

RATE: Competitive daily rate (6 hour minimum shift)

TERMS: Non-guaranteed hours on an event by event basis

The Role

London Stadium are looking for dedicated and experienced Crowd Safety Managers to join the event day safety team to assist in delivering world class events and experiences for guests. London Stadium is a multi-purpose venue that is the home of West Ham United Football Club and is also equipped to host concerts, Rugby Union and League, as well as top class athletics and other events.

The successful candidates will be working with the London Stadium Safety Officer, Deputy Safety Officers and the event day Crowd Safety Team to deliver safe and enjoyable events in accordance with the Spectator Safety Policy, relevant legislation and the venue safety certificate. As a member of the team you will play a key part in enhancing the customer experience for our guests as well providing guidance and leadership to the team you will be overseeing.

You should have a minimum of Level 3 in Spectator Safety, as well as a SIA Door Supervisor Licence (where required) for specific roles leading SIA steward teams (if applicable), and have worked in at a similar level in a similar venue. You should have experience of leading a team, with strong communication skills, a friendly and approachable manner, and have focus on providing excellent customer service.

We would be interested in hearing from you if you have experience working in response teams or within hospitality-focused security environments with a focus on great customer service.