Event Assistant

Membership Bespoke; Greater London; Hybrid; GBP 9,000 - 18,000; Part time

Job summary

Membership Bespoke is seeking an organised and proactive Events Administrator to support a busy programme of member events, webinars, conferences and meetings. The role is hybrid with a London-based office, 2 days per week (14-15 hours) and a fixed-term contract of 5-6 months, starting ASAP.

You will work with the Events Manager to provide administrative support across the full event lifecycle, ensuring a positive experience for members, delegates, speakers and suppliers.

Qualifications

• Experienced in events administration or membership administration
• Strong organizational skills and ability to manage multiple priorities
• High attention to detail and accuracy
• Excellent written and verbal communication skills
• Experience delivering high levels of customer service
• Proficient with Microsoft Office (Outlook, Word, Excel)
• Experience maintaining databases/CRM/membership systems
• Able to work independently and as part of a team

Responsibilities

• Set up and maintain event records in CRM and event management systems
• Process bookings, cancellations and delegate communications
• Produce attendance reports and registration lists
• Respond to member and delegate inquiries via email and phone
• Support speakers with bios, presentations and logistics
• Assist with venue, supplier and catering administration
• Process invoices and maintain financial records
• Support event delivery including registration and delegate administration
• Maintain accurate CRM records and event documentation

Skills

Event administration

Organization

Attention to detail

Communication

Customer service

MS Office

CRM systems

Teamwork

Independent working

Tools

Cvent

EventsAir

Microsoft Dynamics

Salesforce

Job description

Events Administrator (Part-Time, Fixed-Term Contract)

Location: Hybrid (London-based office) Contract: Fixed-Term Contract (5-6 months)

Hours: 2 days per week (approximately 14-15 hours)

Start Date: ASAP

Our client is a respected professional membership body seeking an organised and proactive Events Administrator to support the delivery of a busy programme of member events, webinars, conferences and meetings.

This is an excellent opportunity for someone with strong administration skills and an interest in events to join a collaborative team and gain valuable experience within the membership sector.

The Role

Working closely with the Events Manager and wider Events Team, you will provide administrative support across the full event lifecycle, helping to ensure a positive experience for members, delegates, speakers and suppliers.

Key duties will include:

• Setting up and maintaining event records within CRM and event management systems
• Processing bookings, cancellations and delegate communications
• Producing attendance reports and registration lists
• Responding to member and delegate enquiries via email and telephone
• Supporting speakers with biographies, presentations and event logistics
• Assisting with venue, supplier and catering administration
• Processing invoices and maintaining accurate financial records
• Supporting event delivery, including registration and delegate administration where required
• Maintaining accurate CRM records and general event documentation

About You

To be successful in this role, you will have:

• Previous experience in an events administration, membership administration or general administrative support role
• Excellent organisational skills and the ability to manage multiple priorities
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Experience providing high levels of customer service
• Confidence using Microsoft Office applications, including Outlook, Word and Excel
• Experience maintaining databases, CRM systems or membership systems
• The ability to work both independently and as part of a team

We would particularly welcome applications from candidates with experience gained within:

• Professional membership bodies
• Chartered institutes
• Associations and trade bodies
• Charities and not-for-profit organisations
• Higher education institutions
• Conference, training or events organisations

Experience supporting conferences, webinars or member events, together with familiarity with CRM or event management platforms such as Cvent, EventsAir, Dynamics or Salesforce, would be advantageous.