Event Administrator

itSMF UK; Bracknell; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading UK membership association is seeking an Event Administrator to join their team in Bracknell. The role involves managing event logistics, coordinating with partners, and ensuring smooth communications. Candidates should have strong administrative and IT skills, a customer service mindset, and the ability to work within a small team.

Qualifications

• Experience in scheduling and coordinating events.
• Strong IT skills, particularly with Office 365.
• Knowledge of the ITSM industry is beneficial.

Responsibilities

• Coordinate delegate communication for events.
• Monitor and report on event profitability.
• Collaborate on marketing activities.

Skills

Administrative Skills

Customer Service

Organizational Skills

Time Management

IT Literacy

Social Media Marketing

Tools

Office 365

WordPress

Job description

Event Administrator

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Direct message the job poster from itSMF UK

Building on the continued growth of the organisation, itSMF UK has an opportunity for someone to join our small team. Please review the job description below and apply using a cover letter and up-to-date CV. Please also include details of your availability (i.e. current notice period) and salary expectations.

Role Title: Event Administrator

Reporting To: General Manager

Role Purpose:

The Event Administrator is responsible for scheduling, coordinating and managing delegate communication for a variety of events – ultimately ensuring the logistics run smoothly and efficiently. This role involves reporting on profitability of events and liaising with partners and volunteers e.g. Group Chairs.

Working as part of a small team with excellent administrative, customer service, organisational and time management skills. IT literate (primarily Office 365) with a full driving licence. Social media marketing and event/training co-ordination experience and knowledge of the ITSM industry beneficial.

Employment Type: Full-time (Mon-Fri)

Salary: The salary for this position is in the range of GBP £25,000-30,000 per year based on experience.

Location:

Applicants will need to live within a sensible distance from the Bracknell office location. Whilst there may be some flexibility to work remotely, there is a requirement to spend the majority of time with the team in the office every week. The role also requires some national travel and occasional overnight stays to support event attendance and member meetings etc.

Events

• Work with relevant parties to schedule and create events in Membership platform.
• Prepare and send calendar invites and joining instructions to delegates.
• Monitor and report event registration numbers, including profit report, for events to GM, Head of Professional Services (HofPS) and Member Engagement Managers (MEM).
• Prepare online feedback forms and prepare feedback summary/reports for GM, HofPS and MEM.
• Work with Events Partner (EP) to prepare materials for in person events.
• Prepare delegate list and send to facilitator (and venue where appropriate, with dietary requirements).
• Provide MEM team with costs to support proposals for dedicated event requests.
• Maintain a record of members interested in hosting events and/or speaking/presenting based on information provided by MEM team.
• Maintain and report on KPI data.
• Occasional travel to events throughout the UK when required, i.e. annual conference, simulation events etc.

Marketing

• Collaborate with GM, HofPS and MEM team to contribute to the marketing plan/activities.
• Create events within the WordPress (.co.uk) website.

Annual Conference

• Provide administrative support for the HofPS and EP regarding logistics, conference speakers and sponsors.
• Support HofPS and Leadership Council Chair (LCC), to facilitate ‘Lunch & Lead’ session during annual conference.
• Work with LCC, GM, HofPS and MEM to plan and co-ordinate speaker line up.
• Work with LCC to prepare and distribute annual online survey – and prepare feedback summary for LCC, GM, HofPS & MEM team.

Member Groups & Communities of Practice

• Attend Monthly Group Chairs meeting.
• Support Member Group and Community of Practice Chairs with the scheduling and co-ordination of their events.
• Assist with finding speakers/venues as and where appropriate.

SM Forums

• Support HofPS with the scheduling and co-ordination of events.
• Assist with finding speakers as and where appropriate.

About itSMF UK

Based in Bracknell, Berkshire itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multinational organisations.

itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in.

See itsmf.co.uk for more information.

#### NO AGENCIES PLEASE ####

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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