Evening Sales & CS Coordinator - Remote

Active England Tours Limited; United Kingdom; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Flexible hybrid model

Dynamic environment

HR platform access

Job summary

Active England Tours is seeking a Sales & CS Administrator to cover afternoon and evening support. The role is remote with occasional office attendance, offering a salary of £30-35k depending on experience.

You’ll drive sales enquiries, support customer journeys, and coordinate with sales and bookings teams while providing proactive customer service to our North American clients. You will gain in-depth product knowledge, convert enquiries into bookings, and ensure smooth operations during tour

Qualifications

• Strong Excel skills and data handling abilities.
• Excellent organisation and clear communication.
• Technical proficiency with our CRM system.
• Able to hand over information to CS/Sales/Operations teams.
• Flexible and willing to assist in other areas as needed.
• Prior experience in sales is desirable.
• Prior experience in customer service is desirable.

Responsibilities

• Be the initial contact for all sales enquiries during working hours and convert to sales.
• Collaborate with the B2C Sales Team to deliver new initiatives and follow up on opportunities.
• During tour season handle the phone line and answer queries with operational knowledge.
• Work with the B2C Bookings Team to update CRM with rates, payments and policies.
• Update all documents to reflect accurate information.
• Weekly vendor contact to check reservations for guests.
• Perform ad hoc tasks as required.
• Flexible hybrid working model.
• Dynamic, entrepreneurial working environment.
• Access to our HR platform Heka.

Skills

Excel skills

Organisation

Communication

CRM proficiency

Collaboration

Sales experience

Customer service experience

Job description

Active England Tours is seeking a Sales & CS Administrator to cover afternoon and evening support. The role is remote with occasional office attendance, offering a salary of £30-35k depending on experience.

You’ll drive sales enquiries, support customer journeys, and coordinate with sales and bookings teams while providing proactive customer service to our North American clients. You will gain in-depth product knowledge, convert enquiries into bookings, and ensure smooth operations during tour