Corporate Receptionist

Jll; East Midlands; On-site; GBP 12,000 - 18,000; Full time

Job summary

Jones Lang LaSalle (JLL) is seeking a proactive Front of House professional for a 3-month fixed-term contract at our Derby – Moor Lane site. You will be the primary interface between internal stakeholders and our client Rolls-Royce, delivering excellent workplace experiences and supporting events and community initiatives.

You will handle visitor reception, calls, room bookings, and admin tasks, while maintaining JLL and client standards in presentation and service.

Qualifications

• Passionate about exceptional customer service.
• Experience in Front of House or reception preferred in corporate or luxury environments.
• Able to interact with all levels of personnel, including senior executives.

Responsibilities

• Provide exceptional levels of customer service.
• Act as meet and greet in the main reception.
• Record visitors and issue security passes.
• Manage switchboard and direct enquiries.
• Process room bookings and video conference requests.
• Produce monthly utilisation statistics.
• Support Emergency Evacuation procedures.
• Manage mail, courier items, and stationery.

Skills

Customer service

Front of House

Stakeholder management

Communication skills

Team player

Administrative tasks

Problem solving

Tools

Microsoft Office

Audio Visual systems

IT literacy

Job description

This is a 3 month fixed term contract position to provide essential sickness cover at our Derby - Moor Lane site. We are seeking a highly self-motivated and passionate team player with great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at Moor Lane. You will provide services to the highest possible standards as well as represent the client and JLL values in appearance, presentation and manners. You will take ownership and manage the front of house experience, help orient and settle new and visiting staff, and support the facilities management team in providing a great workplace experience. You will also provide the necessary support for business-related events and community-based initiatives. In this role, you will bring your people-focused skills including strong stakeholder management and relationship building, continuous engagement and communications, as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.,

Responsibilities

• Provide exceptional levels of customer service
• Act as meet and greet in the main reception
• Ensure all visitors are recorded onto site and issue security passes to external guests/contractors.
• Work to a standard set of operating procedures and processes implemented across Corporate facilities
• Manage switchboard calls, directing enquiries efficiently and professionally to the appropriate departments or individuals
• Process room booking and video conference requests and issue support documentation to relevant departments
• Produce monthly statistics of utilisation
• Process guest WIFI user requests via the online system
• Support Emergency Evacuation procedures - responsible for taking the lead in the management of Emergency Evacuations
• Process incoming and outgoing mail and courier items
• Manage the site stationery supplies
• Raise work requests through our system for maintenance and cleaning
• Manage bookings for visitor car parking spaces for the facility
• Carry out basic administration tasks to support the business
• Support the review of procedures and processes
• Ensure that performance is compliant with agreed SLA
• Ensure all meeting spaces are set to a defined standard
• Ensure all customer requests are dealt with efficiently and effectively
• Flexible and proactive

Requirements

• Passionate about exceptional customer service
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment
• Ability to build positive relations with colleagues, guests and clients
• Able to interact with all levels of personnel, including Senior Executives within the client organisation
• Able to work off their own initiative and with minimal direction
• Confidently able to manage emergency situations and make decisions as required
• Strong team player with a commitment to support their colleagues
• Excellent written and oral communication skills
• Exceptionally organised and skilled in multi-tasking
• High attention to detail

Technical Skills

• Working knowledge and competent in the use of Microsoft Office software
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Computer literate (Word, Excel, Outlook E-mail)
• A clear understanding of Health & Safety practices

Personal Qualities

• Customer focused with the ability to build positive relationships
• Clear, strong and confident communication skills
• Team player with a "can do" attitude

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.