Evening Claims Support Advisor (Part-Time), Preston

Davies Group; Preston; Hybrid; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Pension with 5% employee and 5% shower

Cycle to Work Scheme

Life assurance: x4

Wellbeing & EAP

Job summary

Davies Group is seeking a part-time Customer Service Advisor to support our Preston-based Property team. The role involves evening shifts, handling FNOL-related calls, guiding customers through their claims, and coordinating with contractors to resolve issues.

Training is provided to cover all processes. Strong communication, attention to detail and a compassionate, professional approach are essential for delivering consistent customer care in a busy insurance environment.

Qualifications

• FNOL experience for an insurer or claims handler is advantageous.
• Call centre experience is an asset but not essential.
• Excellent telephone manner with strong customer service skills and the ability to think on your feet.
• Demonstrate strong attention to detail in all tasks.
• Self-motivated and engaged with a positive, confident approach.
• Ability to use soft skills such as empathy, tact, diplomacy with distraught customers.

Responsibilities

• Respond to inbound calls from home emergency insurance customers.
• Work to targets and KPIs in a call centre environment.
• Support the customer through the journey of their claim from initial notification to resolution.
• Validate the policyholder, diagnose the issue and deploy the appropriate trade contractor, keeping the customer informed.
• Take excess policy payments, arrange boiler services and negotiate with contractors.
• Opportunity to multi-skill across many insurance product lines.

Skills

FNOL experience

Customer service

Excellent telephone manner

Attention to detail

Self-motivated

Empathy & diplomacy

Tools

Call centre software

Job description

Davies Group is seeking a part-time Customer Service Advisor to support our Preston-based Property team. The role involves evening shifts, handling FNOL-related calls, guiding customers through their claims, and coordinating with contractors to resolve issues.

Training is provided to cover all processes. Strong communication, attention to detail and a compassionate, professional approach are essential for delivering consistent customer care in a busy insurance environment.