Evening Business Support & Admin Assistant

Service Care; Ashford; On-site; GBP 16,498,000 - 16,669,000; Part time

Job summary

Service Care is recruiting a Business Support Assistant to work in Ashford, Kent, evenings (14 hours per week, Tue–Fri, 5:30pm–9:00pm). The role supports a busy Port Health team with account set-up, documents, payments and inquiries, ensuring accurate and efficient processing.

The position seeks strong customer-service and administration experience, with confident IT skills and the ability to work independently in a fast-paced environment.

Qualifications

• Strong customer-service and administration experience.
• Confident IT skills and ability to work independently in a fast-paced environment.
• Experience in local government, import/export, debt recovery or financial administration would be advantageous.

Responsibilities

• Respond to telephone and email enquiries relating to customer accounts and documentary-check payments.
• Support customers through account set-up processes and signpost them to online information.
• Take ownership of customer queries and follow through to resolution.
• Create jobs, process documentation and charge for low-risk imports per procedures.
• Contact import agents to chase commercial documents and upload them to system records.
• Provide guidance on payment methods, charges and processes.
• Use internal systems and Excel to manage enquiries, monitor accounts and maintain records.
• Provide general administrative support to the Port Health team.

Skills

Customer service

Administration

IT skills

Independent worker

Tools

Excel

Internal systems

Job description

Service Care is recruiting a Business Support Assistant to work in Ashford, Kent, evenings (14 hours per week, Tue–Fri, 5:30pm–9:00pm). The role supports a busy Port Health team with account set-up, documents, payments and inquiries, ensuring accurate and efficient processing.

The position seeks strong customer-service and administration experience, with confident IT skills and the ability to work independently in a fast-paced environment.