Business Support Supervisor

Service Care; Ashford; On-site; GBP 15,000 - 17,000; Part time

Job summary

Service Care is seeking a Business Support Supervisor in Ashford, Kent, to lead an evening administrative support team within a busy public-sector Port Health service. You will line-manage six Business Support Assistants, ensuring high customer service standards and accurate financial and administrative processes.

Applicants should have proven customer-service and team-management experience, plus strong administration and IT skills. Local government or import/export exposure would be beneficial.

Qualifications

• Proven customer-service experience.
• Strong team-management and supervisory skills.
• Excellent administrative and IT skills.

Responsibilities

• Supervise a team of six Business Support Assistants in the evenings.
• Manage performance, conduct 1:1s, and identify training needs.
• Assist customers and import agents with accounts, payments and checks.
• Create jobs, verify paperwork, apply charges and maintain records.
• Chase customs agents for documentation and ensure uploads are correct.
• Handle complex customer queries and complaints in line with procedures.
• Use Excel and internal systems to monitor accounts and avoid duplication.
• Support Team Leaders and deputise when required.

Skills

Customer service

Team management

Administrative support

IT skills

Tools

Excel

Internal systems

Job description

Business Support Supervisor Location: Ashford, Kent Hours: 14 hours per week, Tuesday to Friday, 5:30pm–9:00pm Contract: Initial 6 months, with the potential to extend Rate: £21.76 per hour umbrella We are recruiting a Business Support Supervisor to lead an evening administrative support team within a busy public-sector Port Health service. You will line-manage a team of Business Support Assistants, ensuring high standards of customer service, accurate financial and administrative processes, and effective handling of import-related documentation and payments.

Key responsibilities

• Supervising, supporting and allocating work to a team of six Business Support Assistants.
• Managing performance, delivering 1:1s and identifying training needs.
• Supporting customers and import agents with account set-up, payments and documentary checks.
• Creating jobs, checking import paperwork, applying charges and maintaining accurate records.
• Chasing customs agents for commercial documentation and ensuring it is uploaded correctly.
• Handling complex customer queries, complaints and requests for advice in line with procedures.
• Using Excel and internal systems to monitor accounts, enquiries and avoid duplication.
• Supporting Team Leaders and deputising when required.
• Reviewing and improving working practices to maintain output and customer-service standards.

We are looking for someone with proven customer-service and team-management experience, strong administration and IT skills, and the ability to make decisions under pressure. Experience within local government, import/export, debt recovery or financial administration would be highly beneficial.