Evening Business Support Supervisor (Public Sector)

Service Care; Ashford; On-site; GBP 15,000 - 17,000; Part time

Job summary

Service Care is seeking a Business Support Supervisor in Ashford, Kent, to lead an evening administrative support team within a busy public-sector Port Health service. You will line-manage six Business Support Assistants, ensuring high customer service standards and accurate financial and administrative processes.

Applicants should have proven customer-service and team-management experience, plus strong administration and IT skills. Local government or import/export exposure would be beneficial.

Qualifications

• Proven customer-service experience.
• Strong team-management and supervisory skills.
• Excellent administrative and IT skills.

Responsibilities

• Supervise a team of six Business Support Assistants in the evenings.
• Manage performance, conduct 1:1s, and identify training needs.
• Assist customers and import agents with accounts, payments and checks.
• Create jobs, verify paperwork, apply charges and maintain records.
• Chase customs agents for documentation and ensure uploads are correct.
• Handle complex customer queries and complaints in line with procedures.
• Use Excel and internal systems to monitor accounts and avoid duplication.
• Support Team Leaders and deputise when required.

Skills

Customer service

Team management

Administrative support

IT skills

Tools

Excel

Internal systems

Job description

Service Care is seeking a Business Support Supervisor in Ashford, Kent, to lead an evening administrative support team within a busy public-sector Port Health service. You will line-manage six Business Support Assistants, ensuring high customer service standards and accurate financial and administrative processes.

Applicants should have proven customer-service and team-management experience, plus strong administration and IT skills. Local government or import/export exposure would be beneficial.