EV Sales Apprentice: Customer Service Specialist Level 3

Mon Motors Limited; Milton Keynes; Vor Ort; GBP 12.000 - 16.000; Vollzeit

Zusammenfassung

Mon Motors Limited in the United Kingdom offers an apprenticeship pathway as a Customer Service Specialist Level 3 for ŠKODA. The role covers answering EV queries, guiding customers through electrified vehicle options, and explaining battery and charging topics.

Training combines virtual learning, remote sessions and block weeks at the Volkswagen Group National Learning Centre in Milton Keynes, with full coverage of related costs.

Aufgaben

• Answer customers' eMobility queries and redirect more complex questions to a relevant person
• Explain the benefits of investing in eMobility from the customer's perspective
• Offer a suitable electrified vehicle based on customer needs
• Explain EV components to customers in an easy-to-understand way
• Provide consultations to customers on EV batteries and charging
• Explain and sell battery charging at home via wallboxes prior to delivery
• Use dealership systems and ordering tools as required
• Explain vehicle production and delivery timelines to customers
• Provide a customer-oriented product experience and explain financial impacts and benefits
• Negotiate with customers during vehicle sales
• Draw up new vehicle offers including insurance, financing, trade-ins and delivery dates
• Collaborate with workshop and management to deliver a great customer experience

Jobbeschreibung

Mon Motors Limited in the United Kingdom offers an apprenticeship pathway as a Customer Service Specialist Level 3 for ŠKODA. The role covers answering EV queries, guiding customers through electrified vehicle options, and explaining battery and charging topics.

Training combines virtual learning, remote sessions and block weeks at the Volkswagen Group National Learning Centre in Milton Keynes, with full coverage of related costs.