EV Sales Apprentice: Customer-Centric Trainee to Pro

Mon Motors Limited; Bristol; On-site; GBP 11,000 - 15,000; Full time

Benefits offered by this job

Training provided

Travel costs covered for training at N

Mentor support

Job summary

Mon Motors Limited invites applications for a Customer Service Specialist Level 3 apprenticeship focused on eMobility and vehicle sales. You will learn through a mix of training and hands-on customer interactions across the sales journey.

You will gain experience in advising customers, negotiating offers, and supporting delivery timelines while benefitting from company training and mentoring.

Qualifications

• Enthusiastic, hardworking individual to join the apprenticeship programme.

Responsibilities

• Answering customers' eMobility queries and redirecting complex questions to a relevant person.
• Explaining the benefits of eMobility to customers.
• Offering a suitable electrified vehicle based on customer needs
• Explain EV components clearly to customers
• Provide consultations on EV batteries and charging
• Explain charging at home via wallboxes before delivery
• Use dealership internal and ordering systems
• Explain production and delivery timelines of vehicles
• Provide a customer‑oriented product experience and explain financial benefits
• Negotiate vehicle sales
• Draw up vehicle offers including insurance, financing, trade-in, accessories, and delivery date
• Collaborate with workshop and management to deliver an amazing customer experience

Skills

Customer service

Sales

Communication

Teamwork

Education

Level 3 apprenticeship (Customer Service Specialist)

Job description

Mon Motors Limited invites applications for a Customer Service Specialist Level 3 apprenticeship focused on eMobility and vehicle sales. You will learn through a mix of training and hands-on customer interactions across the sales journey.

You will gain experience in advising customers, negotiating offers, and supporting delivery timelines while benefitting from company training and mentoring.