EV Customer Support Supervisor

TN United Kingdom; Basildon; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an EV Customer Support Supervisor to enhance the effectiveness of e-Mobility support. This hands-on role involves managing a technical support team, ensuring top-tier service delivery in the Aftermarket function. The ideal candidate will excel in a fast-paced environment, demonstrating strong people management skills and a keen understanding of e-Mobility technologies. If you thrive on driving continuous improvement and enjoy working collaboratively across teams, this opportunity is perfect for you.

Qualifications

• Experience managing operations and leading teams in a service environment.
• Strong understanding of e-Mobility and technical systems.

Responsibilities

• Enhance e-Mobility support within the Aftermarket function.
• Supervise Help Desk technical support team for customer issue resolution.

Skills

People Management

Customer Service

Communication Skills

Technical Understanding of e-Mobility

Data Analysis

MS Office (Excel)

Job description

EV Customer Support Supervisor, Basildon

Location: Basildon, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 219d9ee4962f

Job Views: 13

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

To enhance and improve the effectiveness of the e-Mobility support within the Aftermarket function by driving better cooperation, coordination, and constant monitoring of both product and overall aftermarket performance. The drive for continuous improvement in Aftermarket will be instrumental to the success and trajectory of this strategic growth area.

The candidate will need to work closely across all teams within the Aftermarket function, Charge Point Operators (CPOs), and Original Equipment Manufacturers (OEMs) to ensure GVR provides best-in-class service for the e-Mobility sector.

This hands-on role will also supervise the Help Desk technical support team, ensuring resources are deployed effectively to resolve customer onsite issues through remote diagnostic technical support to enable forecourt sites to remain operational.

Responsibilities and Requirements:

1. Background in managing operations with people management experience.
2. Customer-focused individual, with experience managing demanding customers in a service environment.
3. Clear and concise communication skills.
4. Experience operating in matrix organizational structures.
5. Understanding of industry requirements, with knowledge of e-Mobility, particularly from a technical, electrical, or mechanical perspective, including health and safety.
6. Knowledge of IT systems/portals and a natural technical aptitude.
7. Ability to work under pressure, demonstrating adaptability and flexibility.
8. Structured, organized, and self-driven.
9. Willingness to travel and work in office or field-based settings as required.
10. Data-driven, managing situations through facts and KPIs, and able to produce and drive effective action plans and countermeasures.
11. Ability to gather and analyze data, own and resolve operational performance issues.
12. Team player, working effectively with superiors, peers, and team members to achieve performance standards.
13. Good working knowledge of MS Office, specifically Excel.