European Road Freight Account Lead

Rhenus SE & Co.; West of England; On-site; GBP 32,000 - 52,000; Full time

Job summary

Rhenus SE & Co. is seeking a Client Relations Specialist to act as the main point of contact for a portfolio of clients. You will provide shipping updates, proactively resolve issues, and guide new client onboarding to ensure high service standards and strong account retention.

The role involves tracking shipments, arranging cargo insurance, handling claims, and coordinating invoices and export/import paperwork across European routes. Strong communication and organizational skills are essential.

Qualifications

• Minimum 1 year’s experience in European road freight.
• Customer service skills.
• Proficient in Math and English.
• Other languages are beneficial.

Responsibilities

• Act as the dedicated point of contact for clients and provide regular shipping updates.
• Resolve client concerns proactively and guide onboarding of new clients.
• Track shipments and update clients on delivery progress.
• Arrange cargo insurance and handle claims for lost or damaged goods.
• Verify commercial invoices and raise import/export paperwork.
• Negotiate rates and book cargo space with carriers and internal systems.
• Collect, verify, and log PODs to trigger client billing and close files.

Skills

Client relations

Communication

Organizational skills

Shipping software

Tools

Microsoft Office

TMS software

Job description

Rhenus SE & Co. is seeking a Client Relations Specialist to act as the main point of contact for a portfolio of clients. You will provide shipping updates, proactively resolve issues, and guide new client onboarding to ensure high service standards and strong account retention.

The role involves tracking shipments, arranging cargo insurance, handling claims, and coordinating invoices and export/import paperwork across European routes. Strong communication and organizational skills are essential.