European Operator

Hollybank Trustees Ltd; Shurdington; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + 8 bank holidays

Company Pension Scheme

Full training and support

Cycle to work scheme

Learning Management System

Mental health forum and wellbeing

Supportive and collaborative work envt

Opportunity to work with a leading物流公司

Job summary

Simarco is an award-winning international logistics provider and is recruiting an experienced European Operator to join our busy European Operations Department. The role focuses on coordinating and delivering bespoke freight solutions with excellent customer service and administrative accuracy.

The ideal candidate will have logistics experience, strong teamwork, and be proficient with TMS and MS Office. You will liaise with customs, transport, and warehouse teams to ensure smooth loading and

Qualifications

• Experience working in a logistics role is essential.
• Experience in a customer service or administrative role is desirable.
• GCSE English & Maths or equivalent.
• Computer literate and able to learn new systems.
• Ability to work collaboratively as a team player.
• Confident using Microsoft packages (Word, Excel, PowerPoint).
• Good attention to detail when handling data.
• Ability to manage time effectively and prioritise workload.
• Develop strong service relationships with customers and overseas agents to deliver efficient and effective service, including regular updates and ETAs.
• Ensure smooth internal communication between Customs, Transport, and Warehouse to facilitate loading and transport of goods.
• Create new shipments on TMS.
• Review customer invoices for customs compliance in UK/EU.
• Provide completed load lists to the warehouse, manifests to agents, and Customs instructions while highlighting discrepancies.
• Resolve and manage customer/agent queries professionally.
• Coordinate special collections and resolve issues with third-party hauliers.
• Collaborate with the team to align and streamline internal processes.

Responsibilities

• Coordinate and ensure seamless delivery of services across Europe and beyond.
• Create and manage shipments on the Transport Management System (TMS).
• Review invoices for customs compliance in UK and EU and provide documentation to warehouses and agents.
• Maintain timely customer/agent updates and ETAs, resolving queries professionally.

Skills

Logistics experience

Customer service

Admin experience

GCSE English & Maths

Computer literacy

Team player

MS Office (Word/Excel/PowerPoint)

Attention to detail

Time management

Customer/supplier liaison

TMS knowledge

Invoice review for customs

Load lists & shipping docs

Issue resolution with queries

Education

GCSE English & Maths

Tools

Transport Management System (TMS)

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Simarco is an award-winning international logistics provider, driven by a deep understanding of the fast-paced nature of global trade. We specialise in delivering bespoke freight solutions across the UK, Europe, and worldwide, offering flexible, fully tailored services that are designed to meet the unique needs of our clients.

We are going from strength to strength and are delighted to be recruiting for an experienced European Operator to join our busy and successful European Operations Department and play a key role in ensuring the seamless coordination and delivery of our services. Ideally, you will have previous experience working within Transport & Logistics Operations along with exceptional customer service and administration skills.

If you’re detail-oriented, proactive, and experienced in European logistics operations, we’d love to hear from you!

Key Skills and Qualifications to succeed in this role:

• Experience working in a logistics role is essential.
• Experience of working within a customer service or administrative role desired.
• Pass Grade in GCSE English & Maths or Equivalent.
• Computer literate and able to learn how to use new systems effectively.
• Ability to work collaboratively as a team player.
• Confident using Microsoft packages such as Word, Excel, PowerPoint.
• Good attention to detail when handling data.
• Ability to manage time effectively and prioritise workload.
• Develop strong service relationships with customers and overseas agents to deliver efficient and effective service, including regular updates and ETAs.
• Ensure smooth internal communication between key departments—Customs, Transport, and Warehouse—to facilitate efficient loading and transport of customer goods.
• Create new shipments on our Transport Management System (TMS).
• Review customer invoices to ensure customs compliance in both the UK and EU.
• Provide completed load lists to the warehouse, manifests to agents, and Customs instructions while highlighting any discrepancies during the loading process.
• Resolve and manage customer/agent queries professionally and efficiently.
• Coordinate special collections and resolve issues with third-party hauliers as necessary.
• Collaborate with the team to align and streamline internal processes.

We can offer you:

• We offer a highly competitive salary
• 25 days annual leave, plus 8 bank holidays
• Company Pension Scheme
• Full training and support
• Cycle to work scheme
• Learning Management System for professional growth and development.
• Mental health forum in place to support with well being
• A supportive and collaborative work environment
• The chance to work with a leading logistics company committed to excellence.

Simarco takes pride in being a great place to work, offering excellent training and career development opportunities.

Simarco International is committed to fostering a diverse, inclusive, and a respectful working environment.

We welcome applications from individuals of all backgrounds.

We value the unique perspectives that a diverse workforce brings.We are driven by our core values of Integrity, Communication, Accountability, and Innovation, which influence how we work, collaborate, and grow as a business.