European Operator

LJ Recruitment; Gloucester; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

25 days annual leave + bank holidays

Company pension scheme

Employee discounts platform

Cycle to Work scheme

Learning & development platform

Wellbeing support

Career progression opportunities

Job summary

LJ Recruitment is seeking an European Operations Coordinator to join its Gloucestershire team. You will handle key duties in transport and logistics operations, ensuring accurate documentation and timely shipment updates.

The role includes liaising with customs, customers and partners to maintain service levels. The ideal candidate has GCSEs in English and Maths, strong IT skills and a proactive, collaborative approach.

Qualifications

• Experience in transport, freight or logistics operations is essential.
• Desirable: customer service or administrative experience.
• GCSE English and Maths (or equivalent).
• Strong IT skills and ability to learn new systems quickly.
• Proficient in Word, Excel, PowerPoint.

Responsibilities

• Build and maintain relationships with customers and overseas partners for efficient service delivery and provide shipment updates.
• Coordinate with Customs, Transport and Warehouse teams for smooth movement of shipments.
• Create and manage shipments using a Transport Management System (TMS).
• Review customer documentation and invoices to support UK/EU customs compliance.
• Prepare load lists, manifests and customs instructions; resolve discrepancies during loading.
• Respond promptly to customer and partner inquiries with professional communication.
• Arrange special collections and liaise with third‑party transport providers to resolve issues.
• Work with colleagues to improve processes and maintain high service standards.

Skills

Transport & logistics

Customer service

Microsoft Office

Attention to detail

Organisational skills

Team player

Education

GCSE English & Maths

Tools

TMS

MS Office

Job description

European Operations Coordinator

Location: Gloucestershire

Salary: £30,000

Hours: Monday to Friday, 9:00am - 5:30pm

About the Role

An established and growing international logistics provider is seeking an experienced European Operations Coordinator to join its busy European Operations team. This is an excellent opportunity for someone with experience in transport and logistics who enjoys working in a fast-paced environment and delivering outstanding customer service.

Key Requirements

• Previous experience within a transport, freight, or logistics operations role is essential.


• Experience in a customer service or administrative position is desirable.


• GCSE (or equivalent) in English and Maths.


• Strong IT skills with the ability to quickly learn new systems.


• Confident using Microsoft Office applications, including Word, Excel, and PowerPoint.


• Excellent attention to detail and accuracy when handling operational data.


• Strong organisational skills with the ability to prioritise workloads effectively.


• A proactive, collaborative approach and the ability to work well within a team.

Key Responsibilities

• Build and maintain strong relationships with customers and overseas partners to ensure efficient service delivery, including providing regular shipment updates and estimated arrival times.


• Coordinate with internal departments, including Customs, Transport, and Warehouse teams, to ensure the smooth movement of customer shipments.


• Create and manage shipments using a Transport Management System (TMS).


• Review customer documentation and invoices to support UK and EU customs compliance.


• Prepare load lists, manifests, and customs instructions while identifying and resolving any discrepancies during the loading process.


• Respond promptly and professionally to customer and partner enquiries.


• Arrange special collections and liaise with third-party transport providers to resolve operational issues.


• Work closely with colleagues to improve processes and maintain high service standards.

Benefits

• Competitive salary.


• 25 days' annual leave plus bank holidays.


• Company pension scheme.


• Employee discounts and benefits platform.


• Comprehensive training and ongoing support.


• Cycle to Work scheme.


• Regular employee engagement initiatives.


• Learning and development opportunities through an online learning platform.


• Wellbeing and mental health support.


• Supportive, collaborative working environment.


• Opportunities for career progression within a growing logistics organisation.

Equal Opportunities

The company is committed to creating an inclusive and respectful workplace where everyone has the opportunity to succeed. Applications are welcomed from candidates of all backgrounds, and diversity is valued as a key strength of the organisation