European Customer Service Leader

HireWise; Tamworth; On-site; GBP 90,000 - 130,000; Full time

Job summary

HireWise seeks an experienced Customer Services Manager for Europe to lead an international team across Ireland, the Netherlands, the UK, Germany and France, servicing a diverse B2B customer base in 60+ countries through distributors. The role focuses on exceptional customer experiences, operational excellence, and aligning with global service standards while tailoring regional strategies.

The role requires 10+ years in CS/ops within manufacturing, 5+ years in leadership, fluency in English

Qualifications

• 10+ years’ experience in customer service or operations within manufacturing/B2B
• 5+ years in a leadership role leading multi-country CS operations in Europe
• Strong understanding of ERP/CRM systems (SAP, Salesforce) and AI tooling
• Demonstrated ability to lead organizational change and process transformation
• Fluent in English; German language skills are an advantage

Responsibilities

• Develop and implement European customer service approach aligned with global objectives and standards.
• Lead, coach and inspire a multi-country team to deliver best-in-class service and performance management.
• Collaborate with European Leadership Team on strategic planning, growth initiatives and continuous improvement.
• Oversee end-to-end order-to-delivery processes with production, logistics and sales teams.
• Drive standardization and automation of service processes across European entities; optimize ERP/CRM usage and digital tools.

Skills

Leadership

Multi-country coordination

Strategic planning

Change management

Data-driven decision making

Education

Bachelor's degree in business/operations/supply chain

Tools

SAP ERP

Salesforce CRM

AI tools

Job description

HireWise seeks an experienced Customer Services Manager for Europe to lead an international team across Ireland, the Netherlands, the UK, Germany and France, servicing a diverse B2B customer base in 60+ countries through distributors. The role focuses on exceptional customer experiences, operational excellence, and aligning with global service standards while tailoring regional strategies.

The role requires 10+ years in CS/ops within manufacturing, 5+ years in leadership, fluency in English