Europe Technical Support Manager — AI-Driven, Remote

Aggreko LLC (US); Glasgow; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible home-based working

Career progression and leadership role

Exposure to AI tools and connected sol

Competitive salary, bonus and benefits

Sustainable energy solutions focus

Ongoing training and global expertise

Job summary

Aggreko invites an experienced Technical Support Manager to lead our Europe-based Technical Support Desk, ensuring timely, high-quality technical support across operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

You will drive a high-performance team across locations, champion AI-assisted, self-service support, and partner with customers to size and tailor solutions while maintaining safety and regulatory compliance.

Qualifications

• An experienced technical leader with a strong background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
• Proven experience managing teams across multiple locations.
• Ability to lead effectively through periods of change, maintaining engagement and performance throughout transitions.
• Commercially aware, with a track record of supporting sales and operational teams to achieve performance targets.
• Data-driven, with experience using digital tools and analytics to improve decision-making and outcomes.

Responsibilities

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Skills

Technical leadership

Power/temperature control

Data-driven

Regulatory knowledge

Job description

Aggreko invites an experienced Technical Support Manager to lead our Europe-based Technical Support Desk, ensuring timely, high-quality technical support across operations and sales communities, with a strong focus on product support, compliance and solutions compatibility.

You will drive a high-performance team across locations, champion AI-assisted, self-service support, and partner with customers to size and tailor solutions while maintaining safety and regulatory compliance.