EU Technical Support Lead — AI-Driven & Compliance

Aggreko plc; Glasgow; Remote; GBP 70,000 - 120,000; Full time

Benefits offered by this job

Flexible home-based working

Career progression

Job summary

Aggreko plc in Europe seeks a Technical Support Manager to lead our Technical Support Desk, delivering timely, high-quality technical support across operations and sales with focus on product compliance and solutions compatibility.

You will drive triage, set SLAs, act as SME for EU compliance (F-Gas, PED, PSSR), lead teams across locations, and promote low-emission tech while enabling AI-enabled self-service.

Qualifications

• Experienced technical leader with background in power, temperature control or industrial equipment solutions.
• Knowledgeable in EU compliance and regulatory frameworks (e.g. F-Gas, PED, PSSR).
• Proven track record managing teams across multiple locations.

Responsibilities

• Own the accurate and timely delivery of technical support across the business.
• Triage, measure, review and act on support needs to enable teams to achieve growth and revenue targets.
• Act as the SME for product compliance, ensuring alignment with EU and local regulations (including F-Gas, PSSR, PED, MPD).
• Support safe, compliant operations across our product and accessory portfolio.
• Support optimisation tools to ensure correct solution sizing and strengthen technical confidence across the business.
• Enhance ways of working by introducing AI tools and self-service support models, improving speed and accuracy of technical assistance.
• Build technical knowledge across teams, supporting product education, application development and early-life issue resolution.
• Drive customer satisfaction by addressing feedback, improving solution sizing and promoting low-emission technologies.

Skills

Leadership

Power/Industrial

Regulatory knowledge

Data-driven

Team management

Job description

Aggreko plc in Europe seeks a Technical Support Manager to lead our Technical Support Desk, delivering timely, high-quality technical support across operations and sales with focus on product compliance and solutions compatibility.

You will drive triage, set SLAs, act as SME for EU compliance (F-Gas, PED, PSSR), lead teams across locations, and promote low-emission tech while enabling AI-enabled self-service.