Euc Support Engineer (Headquarters, Chelmsford)

Essex Police; Chelmsford; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

Essex Police is seeking a 2nd line IT End User Computing Support specialist based in Chelmsford. The role involves supporting Windows 11 and Office 365 across Essex and Kent Police, managing end-user devices and OS platforms, and working both remotely and in-office with some home-working flexibility.

You will need ITIL knowledge, strong communication, and a valid driving licence to interact with officers and staff while delivering reliable IT support services.

Qualifications

• Working knowledge of Windows 11 troubleshooting.
• Knowledge of core Microsoft Office apps including Office 365.
• Strong communication skills from customer service experience.
• Hold a valid driving licence.
• Experience with Microsoft Active Directory.
• Fundamental networking knowledge.
• Understanding ITIL principles in a service desk context.

Responsibilities

• Join the 2nd line IT End User Computing Support team and support Windows 11 across Essex and Kent Police.
• Install, manage and fix a wide range of end-user devices and operating platforms.
• Provide remote and office-based support with some flexibility for home working.
• Collaborate with colleagues to resolve issues and uphold ITIL practices.

Skills

Windows 11 troubleshooting

Office 365 knowledge

Effective communication

Valid driving license

ITIL principles understanding

Teamwork and independence

Tools

Active Directory

Microsoft Office 365

Job description

Location of Role: Chelmsford

Advert Closing Date: 12/11/2026

Starting Salary: £37,020.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

Weekend/Evening Working: No

An exciting opportunity to join our customer focused 2nd line IT End User Computing Support team. Working across a wide sway of Windows based technologies and applications utilising the Microsoft Windows 11 platform. Gaining a wide exposure to the latest laptop and desktop hardware and software, managing, supporting, installing, and fixing a wide variety of ‘end user’ devices and their operating platforms.

We are a collaborative department with Kent Police and supporting our officers across Essex Police and Kent Police is vitally important, so patience, tact and positivity is required to put our operational officers at ease and able to work through their problems.

The ability to support Microsoft products, in particular Windows 11, as well as Microsoft Office 365 is key. Your ability to learn and pickup appropriate technical skills quickly is extremely important, as well as the ability to work both alone (remotely) and as part of a team.

Please evidence the following essential skills in your application:

• Working knowledge of Supporting and troubleshooting the Windows 11 Operating System.
• Understanding and knowledge of the main key Microsoft Office applications including Office 365.
• Effective communication skills, preferably gained within a customer service environment, your ability to work with others to effectively interact, cooperate, collaborate, and manage conflicts with other people to complete tasks and achieve shared goals (communication skills).
• A valid driving license.
• Microsoft Active Directory.
• Basic networking.
• Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
• The principles of ITIL in a support services arena as well as any academic learning in the ICT field.

The role is an office base role based at the Essex Police Head Quarters in Chelmsford Essex. Remotely supporting officers and staff across Essex and Kent. Essex Police offer smarter working which allow some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be predominantly office based with some scope of working from home flexibility.

There is one vacancy based in Essex.

If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £39,276.00.

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader, we:

• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.

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