EUC Support Engineer (Headquarters, Chelmsford)

Essex Police and Kent Police; Chelmsford; Hybrid; GBP 37,000 - 39,000; Full time

Job summary

Essex Police is seeking a proactive EUC Support specialist to join the 2nd line IT End User Computing team. You will manage, install and troubleshoot Windows 11 devices and Microsoft Office 365 applications, supporting frontline officers and staff across Essex and Kent Police from the Chelmsford HQ.

The role requires a valid driving licence, adaptable teamwork, and the ability to work both independently and as part of a team, with some flexibility for home-working.

Qualifications

• Knowledge of Windows 11 operating system.
• Knowledge of Microsoft Office applications (Office 365).
• Effective communication skills, ideally from customer service experience.
• Valid driving licence.

Responsibilities

• Provide 2nd line EUC support across Windows-based devices and applications.
• Support officers and staff across Essex and Kent Police.
• Work from Essex Police HQ in Chelmsford with occasional travel to other sites.
• Balance office-based tasks with remote working where appropriate.

Skills

Windows 11

Office 365

End user support

Driving license

Communication skills

Customer service

Team collaboration

Tools

Active Directory

Job description

Select how often (in days) to receive an alert:

Location of Role: Chelmsford

Advert Closing Date: 12/11/2026

Starting Salary: £37,020.00(pro-rata for part-time vacancies)

Part/Full Time:Full Time

Contract Type: Permanent

Working Pattern: Mon-Fri

An exciting opportunity to join our customer focused 2ndline IT End User Computing Support team. Working across a wide sway of Windows based technologies and applications utilising the Microsoft Windows 11 platform. Gaining a wide exposure to the latest laptop and desktop hardware and software, managing, supporting, installing, and fixing a wide variety of ‘end user’ devices and their operatingplatforms.

We are a collaborative department with Kent Police and supporting our officers across Essex Police and Kent Police is vitally important, so patience, tact and positivity isrequiredto put our operational officers at ease and able to work through their problems.

We are looking for an adaptable, highly motivated, and enthusiastic person to join the EUC Support team in Essex, supporting front line officers and staff across the county. The successful candidate would be working as part of a team based at Essex Police Force Headquarters in Chelmsford, however there may be times when you will be required to travel to other Police sites, therefore a valid manual driving licence is essential. Ideally, we are looking for someone who has worked within a similar IT environment for around 1- 2 years. However, if this doesn’t quite fit, then please tell us about any alternative experience or academic learning you have in the IT field.

The ability to support Microsoft products, in particular Windows 11, as well as Microsoft Office 365 is key. Your ability to learn and pickup appropriate technical skills quickly is extremely important, as well as the ability to work both alone (remotely) and as part of a team.

Pleaseevidencethe following essential skills in your application:

• Working knowledge of Supporting and troubleshooting the Windows 11 Operating System.
• Understanding and knowledge of the main key Microsoft Office applicationsincluding Office 365.
• Effective communication skills, preferably gained within a customer service environment, your ability to work with others to effectively interact, cooperate, collaborate, and manage conflicts with other peopletocomplete tasks and achieve shared goals (communication skills).
• A validdrivinglicense.

Please also tell us if you have any understanding or knowledge of the following areas which are desirable for the role:

• Microsoft Active Directory.
• Basic networking.
• Attention to detail whendemonstratingtasks which requirea high levelof accuracy and detail which ensures ability inmaintainingapproved working practices and systems.
• The principles of ITIL in a support services arena as well as any academic learning in the ICT field.

The role is an office base role based at the Essex Police Head Quarters in Chelmsford Essex. Remotely supporting officers and staff across Essex and Kent.EssexPolice offer smarter working whichallowsome flexibility in terms of work arrangements. Due to the operational nature of this role, it will bepredominantly officebased with some scope of working from home flexibility.

There is one vacancy based inEssex.

If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.

Essex Policeoffer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of£39,276.00.

Kent Police and Essex Police have se parate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader, we:

• have subjected our Disability Confident self-assessment to externalchallenge and validation
• are taking an active leadership role in encouraging and helping otheremployers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusionare central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.