Systems Manager (IT) (Kent/Essex/ Home Based)

Essex Police and Kent Police; Essex; Hybrid; GBP 39.000 - 48.000; Vollzeit

Zusammenfassung

Essex Police and Kent Police are seeking a Systems Manager to support the Critical operational systems, focusing on the Contact Routing System (CRS) used across both forces. The role requires coordinating incident and change management, supplier engagement, and service improvements, with hybrid working and home-based duties, plus travel to sites as needed.

The successful candidate will work with operational colleagues and senior stakeholders, building relationships and ensuring resilience of

Qualifikationen

• Change and supplier management experience; coordinating with external organisations and partners.
• Relationship building and collaboration with colleagues, stakeholders and partners to improve services.
• Governance and communication: preparing reports and supporting decision-making.
• Planning and organisation: prioritising workload and delivering outcomes in demanding timescales.
• Incident and issue resolution: coordinating responses under pressure and achieving timely resolutions.

Aufgaben

• Coordinate incident and problem management, change and release activity.
• Engage with suppliers and partners to drive service improvements.
• Support business continuity planning and user adoption across the service.
• Work with operational colleagues and senior stakeholders to ensure resilience and effectiveness.

Kenntnisse

Change and supplier management

Relationship building

Governance & communication

Planning & organisation

Incident & issue resolution

Jobbeschreibung

Location of Role: Kent/ Essex/ Home Based

Advert Closing Date: 05/11/2026

Starting Salary: £43,320.00 (pro-rata for part-time vacancies)

Part/Full Time: Full Time

Contract Type: Secondment/Temporary

Working Pattern: Mon-Fri

Weekend/Evening Working: No

A unique opportunity to become a Systems Manager for one of the most critical operational systems supporting Kent Police and Essex Police. We are looking for someone with a curious and analytical mindset who enjoys solving problems, building relationships and improving services. You do not need a formal IT background; we welcome applications from system leads, super-users, business champions and administrators who are recognised as the \"go-to\" person for a business-critical system within their department.

The role will initially focus on the Contact Routing System (CRS), one of the most critical operational systems used across Kent Police and Essex Police. CRS is fundamental to the delivery of frontline policing, supporting call handling, incident management, officer deployment and Airwave communications 24 hours a day, 365 days a year. The successful candidate will play a key role in ensuring this vital service remains resilient, effective and fit for the future.

Working within IT Services, the role will coordinate incident and problem management, change and release activity, supplier engagement, service improvements, business continuity planning and user adoption. The successful candidate will work closely with operational colleagues, senior stakeholders, suppliers and partner organisations to ensure this vital service remains resilient, effective and fit for the future. This role offers an exciting opportunity to broaden experience, develop technical expertise and become a recognised lead for a critical service used across both forces.

Kent Police and Essex Police support flexible and hybrid working arrangements. This role is primarily home-based but with travel to Kent Police and Essex Police sites for collaborative working, workshops, supplier or stakeholder engagement. The role will be for a fixed term of 2 years.

Essential Criteria:

• Change and Supplier Management - Experience of supporting change and improvement initiatives, working effectively with external organisations and partners, and ensuring agreed actions and commitments are delivered
• Relationship Building & Collaboration - Ability to build positive working relationships with colleagues, stakeholders and partners, bringing people together to improve services and achieve shared goals
• Governance and Communication - Experience of preparing reports, presenting information and contributing to management, governance or project discussions to support informed decision-making
• Planning and Organisation - Ability to effectively organise and prioritise workload, balancing multiple responsibilities and delivering outcomes within demanding timescales
• Incident and Issue Resolution - Ability to remain calm under pressure, coordinate responses to unexpected issues, and work with others to achieve timely and effective resolutions

Desirable Criteria:

• Systems and Technology Awareness - Experience of using, supporting or becoming proficient in business-critical systems and applications, with the ability to quickly learn new processes, technologies and ways of working
• Operational Knowledge - Understanding of contact management, incident management or similar operational environments, including the processes, procedures and challenges involved in delivering frontline services to the public

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

As a Disability Confident Leader we:

• Have subjected our Disability Confident self-assessment to external challenge and validation
• Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.