EUC Support Engineer (Headquarters, Chelmsford)

Essex & Kent Police; Chelmsford; On-site; GBP 37,000 - 39,000; Full time

Job summary

Essex Police is seeking an adaptable EUC End User Computing Support officer to join our 2nd line team at the Force Headquarters in Chelmsford. You will work across Windows 11, Office 365, and related devices, delivering end-user support, installation, and issue resolution for officers and staff.

The role requires a valid driving license, the ability to travel to other sites, and 1–2 years in a similar IT environment.

Qualifications

• Experience in supporting Windows 11 and Office 365 in a user-focused environment.
• Strong communication and customer service abilities.
• Valid driving licence and willingness to travel between sites.

Responsibilities

• Provide 2nd line EUC support for officers and staff.
• Troubleshoot, install, and repair Windows-based devices and software.
• Collaborate with Kent Police and Essex Police teams to resolve issues.

Skills

Windows 11

Office 365

Customer service

Driving licence

Tools

Active Directory

Networking basics

Job description

Location of Role

Chelmsford

Advert Closing Date

12/11/2026

Starting Salary

£37,020.00 (pro-rata for part-time vacancies)

Part/Full Time

Full Time

Contract Type

Permanent

Working Pattern

Mon-Fri

Weekend/Evening Working

No

An exciting opportunity to join our customer focused 2nd line IT End User Computing Support team. Working across a wide sway of Windows based technologies and applications utilising the Microsoft Windows 11 platform. Gaining a wide exposure to the latest laptop and desktop hardware and software, managing, supporting, installing, and fixing a wide variety of 'end user' devices and their operating platforms.

We are a collaborative department with Kent Police and supporting our officers across Essex Police and Kent Police is vitally important, so patience, tact and positivity is required to put our operational officers at ease and able to work through their problems.

We are looking for an adaptable, highly motivated, and enthusiastic person to join the EUC Support team in Essex, supporting front line officers and staff across the county. The successful candidate would be working as part of a team based at Essex Police Force Headquarters in Chelmsford, however there may be times when you will be required to travel to other Police sites, therefore a valid manual driving licence is essential. Ideally, we are looking for someone who has worked within a similar IT environment for around 1- 2 years. However, if this doesn't quite fit, then please tell us about any alternative experience or academic learning you have in the IT field.

The ability to support Microsoft products, in particular Windows 11, as well as Microsoft Office 365 is key. Your ability to learn and pickup appropriate technical skills quickly is extremely important, as well as the ability to work both alone (remotely) and as part of a team.

Please evidence the following essential skills in your application

• Working knowledge of Supporting and troubleshooting the Windows 11 Operating System.
• Understanding and knowledge of the main key Microsoft Office applicationsincluding Office 365.
• Effective communication skills, preferably gained within a customer service environment, your ability to work with others to effectively interact, cooperate, collaborate, and manage conflicts with other people to complete tasks and achieve shared goals (communication skills).
• A valid driving license.

Desirable skills/knowledge

• Microsoft Active Directory.
• Basic networking.
• Attention to detail when demonstrating tasks which require a high level of accuracy and detail which ensures ability in maintaining approved working practices and systems.
• The principles of ITIL in a support services arena as well as any academic learning in the ICT field.

Your application is shortlisted on the content provided within the 'reason for application' section. Please ensure you provide as much detail as possible in your reason for applying and CV as insufficient information may mean that you do not meet the shortlisting criteria.

The role is an office base role based at the Essex Police Head Quarters in Chelmsford Essex. Remotely supporting officers and staff across Essex and Kent. Essex Police offer smarter working which allow some flexibility in terms of work arrangements. Due to the operational nature of this role, it will be predominantly office based with some scope of working from home flexibility.

There is one vacancy based in Essex.

If you are looking for an opportunity to work within IT for the police and you are an adaptable, self-motivated and enthusiastic person who is willing to learn, then we would welcome an application from you.

We are committed to promoting a diverse and inclusive workplace, where difference is embraced, supported and talent is progressed and enhanced. We encourage applications from all and will support and encourage those from protected characteristics.

Essex Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £39,276.00.

Kent Police and Essex Police have separate salary grading systems therefore the salary for this position will be dependent on which home office force you are appointed to. This will be discussed with the successful applicant before a final offer is made.

Your application for this role will be shortlisted on the content you provide within the reason for application question, within the application form itself. CV's, covering letters or attachments are not included in the shortlist. Within your reason for application answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [e-mail] stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces.

Essex Police is a Disability Confident Leader

• have subjected our Disability Confident self-assessment to external challenge and validation
• are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident.

Diversity, Equality and Inclusion are central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work.

Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included.

Essex Police and Kent Police are an equal opportunities employer. Communications may be recorded for monitoring purposes.