EUC Engineer Level 2 — Enterprise Device Migrations

Ekco; Tees Valley; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Security-first MSP

Career progression

Job summary

Ekco is seeking a Level 2 EUC Engineer to support a large-scale enterprise device migration and workplace transformation programme. You will ensure a smooth user experience during deployment, migration, and post-migration activities in a GMP-regulated environment.

Join a security-first MSP with UK/European reach, collaborating with Level 3, EUC teams, and stakeholders to troubleshoot issues, validate applications, and maintain documentation while improving service in a fast-paced setting.

Qualifications

• Experience providing Level 2 EUC and application support within enterprise environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Windows-based applications and endpoint environments.
• Familiarity with Microsoft Windows 10/11, Active Directory, SCCM, Citrix or VDI environments.
• Experience using ITSM tools such as ServiceNow or equivalent.

Responsibilities

• Provide Level 2 support for EUC devices and applications within a complex IT environment.
• Support application readiness and testing activities during device migration deployments.
• Assist with troubleshooting application compatibility and user access issues.
• Facilitate the onboarding of EUC devices into new environments.
• Support software installations, upgrades, and deployment activities.
• Work closely with EUC and deployment teams during migration and cutover phases.
• Escalate unresolved or complex issues to Level 3 support teams where required.
• Support incident, request, and change management processes in line with ITIL standards.
• Maintain accurate support documentation, ticket updates, and knowledge base articles.
• Assist with application validation following migrations, patching, or updates.
• Coordinate with business users to support issue resolution and user acceptance activities.
• Monitor recurring issues and contribute to continuous service improvement initiatives.
• Support hardware replacement and endpoint refresh activities.
• Liaise with third-party vendors and support providers as needed.

Skills

Troubleshooting

Stakeholder communication

Multi-tasking

Team collaboration

Tools

SCCM

Active Directory

Citrix/VDI

ServiceNow

ITSM tools

Job description

Ekco is seeking a Level 2 EUC Engineer to support a large-scale enterprise device migration and workplace transformation programme. You will ensure a smooth user experience during deployment, migration, and post-migration activities in a GMP-regulated environment.

Join a security-first MSP with UK/European reach, collaborating with Level 3, EUC teams, and stakeholders to troubleshoot issues, validate applications, and maintain documentation while improving service in a fast-paced setting.