Level 2 EUC Engineer - 6 month Contract

Ekco; Tees Valley; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Flexible working

Security-first MSP

Career progression

Job summary

Ekco is seeking a Level 2 EUC Engineer to support a large-scale enterprise device migration and workplace transformation programme. You will ensure a smooth user experience during deployment, migration, and post-migration activities in a GMP-regulated environment.

Join a security-first MSP with UK/European reach, collaborating with Level 3, EUC teams, and stakeholders to troubleshoot issues, validate applications, and maintain documentation while improving service in a fast-paced setting.

Qualifications

• Experience providing Level 2 EUC and application support within enterprise environments.
• Strong troubleshooting and root cause analysis skills.
• Experience supporting Windows-based applications and endpoint environments.
• Familiarity with Microsoft Windows 10/11, Active Directory, SCCM, Citrix or VDI environments.
• Experience using ITSM tools such as ServiceNow or equivalent.

Responsibilities

• Provide Level 2 support for EUC devices and applications within a complex IT environment.
• Support application readiness and testing activities during device migration deployments.
• Assist with troubleshooting application compatibility and user access issues.
• Facilitate the onboarding of EUC devices into new environments.
• Support software installations, upgrades, and deployment activities.
• Work closely with EUC and deployment teams during migration and cutover phases.
• Escalate unresolved or complex issues to Level 3 support teams where required.
• Support incident, request, and change management processes in line with ITIL standards.
• Maintain accurate support documentation, ticket updates, and knowledge base articles.
• Assist with application validation following migrations, patching, or updates.
• Coordinate with business users to support issue resolution and user acceptance activities.
• Monitor recurring issues and contribute to continuous service improvement initiatives.
• Support hardware replacement and endpoint refresh activities.
• Liaise with third-party vendors and support providers as needed.

Skills

Troubleshooting

Stakeholder communication

Multi-tasking

Team collaboration

Tools

SCCM

Active Directory

Citrix/VDI

ServiceNow

ITSM tools

Job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider.

IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

• On It: We take ownership, follow through, and get things done.
• AllIn: We collaborate, support each other, and commit fully to shared goals.
• Connected: We build trusted relationships with colleagues, clients, and partners.
• Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

We are seeking a Level 2 EUC Engineer to support within a large-scale enterprise device migration and workplace transformation programme. The role will support business-critical applications during deployment, migration, and post-migration activities, ensuring a smooth user experience and minimal disruption to operations in a highly regulated pharmaceutical GMP environment.

The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot EUC issues, support deployment activities, and assist with application validation across the enterprise environment.

Day-to-day At Ekco

• Provide Level 2 support for EUC devices and applications within a complex IT environment
• Support application readiness and testing activities during device migration deployments
• Assist with troubleshooting application compatibility and user access issues
• Facilitate the onboarding of EUC devices into new environments
• Support software installations, upgrades, and deployment activities
• Work closely with EUC and deployment teams during migration and cutover phases
• Escalate unresolved or complex issues to Level 3 support teams where required
• Support incident, request, and change management processes in line with ITIL standards
• Maintain accurate support documentation, ticket updates, and knowledge base articles
• Assist with application validation following migrations, patching, or updates
• Coordinate with business users to support issue resolution and user acceptance activities
• Monitor recurring issues and contribute to continuous service improvement initiatives
• Support hardware replacement and endpoint refresh activities
• Liaise with third-party vendors and support providers as needed

Requirements

• Experience providing Level 2 EUC and application support within enterprise environments
• Strong troubleshooting and root cause analysis skills
• Experience supporting Windows-based applications and endpoint environments
• Familiarity with:
• Microsoft Windows 10/11
• Active Directory
• SCCM
• Citrix or VDI environments
• Experience using ITSM tools such as ServiceNow or equivalent
• Understanding of software deployment and endpoint support processes
• Ability to manage multiple support requests in fast-paced project environments
• Strong communication and stakeholder engagement skills

Desirable

• Experience in a GMP IT/OT environment

Why Ekco

• Microsoft’s 2023 Rising Star Security Partner of the Year
• First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
• Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
• A culture rooted in diversity, equality, inclusion & belonging
• A commitment to internal mobility and career progression
• Flexible, family-friendly working at the heart of our culture
• Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.