EUC Engineer

Teceze; Reading; On-site; GBP 32,000 - 46,000; Full time

Job summary

Teceze in Reading, United Kingdom seeks an EUC Engineer to provide onsite end-user support, handle first-line incidents, and coordinate with L2/L3 teams for escalation. The role covers desktop hardware, software, and basic network issues, with focus on efficient IT service delivery.

You will support Microsoft 365, maintain asset records, and document troubleshooting steps while delivering excellent customer service. Slovak language skills are required for local communications.

Qualifications

• 2–4 years of IT Support/Desktop Support experience.
• Strong Windows 10/11 knowledge.
• Basic hardware troubleshooting and peripheral skills.
• Networking basics: LAN, Wi-Fi, TCP/IP, DNS, DHCP.
• Experience with Microsoft 365.
• Familiarity with ticketing or ITSM tools.
• Excellent communication and customer service.
• Able to work onsite independently and coordinate with remote teams.
• Slovak language/local communication skills required.

Responsibilities

• Provide L1 onsite IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows and common software issues.
• Install, configure, and replace computers and peripherals.
• Assist with account, password, and access issues.
• Coordinate with L2/L3 teams for escalations.
• Maintain asset records and update inventory.
• Log incidents in the ITSM system and track SLAs.
• Escalate complex issues to appropriate teams.

Skills

Windows 10/11

Desktop hardware

LAN & Wi-Fi basics

TCP/IP DNS DHCP

Microsoft 365

ITSM ticketing tools

Customer service

Onsite coordination

Slovak language skills

Tools

ITSM tools

Job description

We are looking for an EUC Engineer to provide onsite technical support to end users and ensure the smooth operation of day-to-day IT services. The engineer will handle first-line incidents and service requests, troubleshoot user issues, and coordinate with L2/L3 teams when escalation is required.

Key Responsibilities

End-User & Desktop Support

• Provide L1 onsite IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows operating system and common software issues.
• Install, configure, and replace computers, peripherals, and standard software.
• Support users with account, password, access, and basic application-related issues.
• Assist with device setup, configuration, and deployment.

Hardware & Peripheral Support

• Diagnose and resolve basic hardware issues involving laptops, desktops, monitors, keyboards, mice, docking stations, and printers.
• Perform hardware replacements and basic connectivity checks.
• Coordinate with vendors for warranty or hardware-related issues when required.

Network & Connectivity Support

• Troubleshoot basic LAN/Wi-Fi connectivity issues.
• Check network cables, ports, and basic connectivity.
• Perform basic troubleshooting of printers and other network-connected devices.
• Escalate complex network issues to the appropriate infrastructure team.

User & Application Support

• Support Microsoft Office/Microsoft 365 and standard business applications.
• Assist users with software installation and basic application troubleshooting.
• Follow approved IT procedures and support documentation.

IT Asset Management

• Maintain accurate records of IT equipment and assigned assets.
• Support asset tagging, device handover, collection, and replacement activities.
• Update inventory records following company procedures.
• Log, update, and track incidents and service requests in the IT service management system.
• Resolve issues within agreed SLA targets where possible.
• Escalate unresolved or complex incidents to L2/L3 support teams.
• Maintain clear documentation of troubleshooting steps and resolutions.

Required Skills & Experience

• 2–4 years of experience in IT Support, Desktop Support, or Service Desk environments.
• Hands-on experience with Windows 10/11.
• Good knowledge of desktop hardware, peripherals, and basic troubleshooting.
• Basic understanding of LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
• Experience with Microsoft Office / Microsoft 365.
• Familiarity with ticketing or ITSM tools.
• Good communication and customer-service skills.
• Ability to work independently onsite and coordinate effectively with remote IT teams.
• Slovak language/local communication skills required.
• Strong troubleshooting, documentation, and organizational skills.