Eu Operations Controller

DHL Supply Chain; Birmingham; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an award-winning supply chain leader as an EU Operations Controller, where you'll play a crucial role in coordinating daily warehouse and distribution needs. This position offers the opportunity to enhance operational efficiency while ensuring compliance with regulatory requirements. You'll liaise with carriers and internal teams to ensure smooth operations and timely deliveries. With a focus on health and safety, you'll be part of a collaborative environment that values talent and potential. Enjoy competitive pay rates and a comprehensive range of benefits designed to support your well-being and career growth.

Benefits

Free confidential 24/7 GP service

Hundreds of discounts (including retail, childcare + gym)

Affordable loans

Enhanced pension scheme

24/7 employee support service

Access to free counselling

Qualifications

• Experience in operations is essential.
• Proficient in IT and Microsoft Office, especially Excel.
• Strong analytical skills are required.

Responsibilities

• Coordinate daily warehouse and distribution requirements.
• Maintain relationships for reliable on-time collection and delivery.
• Ensure timely processing of transportation and customs documentation.

Skills

Operations experience

IT Literacy

Microsoft Office

Excel

Analytical skills

Job description

Grade: O
Contract Type: Permanent (Full-Time)
Shift patterns: Monday to Friday, Between the hours of 7am & 6pm, to be discussed at interview
Location: B92 8NW - Birmingham

DHL, an award-winning leading supply chain business is seeking a EU Operations Controller to play a vital role coordinating our daily warehouse and distribution requirements.

WHAT DOES THE ROLE ENTAIL?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Ensure that DHL service providers have agreed and sign off any contingency plan and have the correct resources available to act upon the plan.
• Liaising with carriers to ensure pre-arranged transport from the contingency plan, sourcing other carriers where required to smooth out the collection plan as much as possible.
• Maintain relationships to implement and establish high, reliable on time collection and on time delivery performance and to respond to inquiries / requests of a moderate difficulty level from Suppliers, Carriers and others (internal & external).
• Liaise with Billing/Payable Team to ensure correct cost recovery against the responsible party and any subsequent invoicing requirements
• Escalation of issues including transit delays, to appropriate contacts, including supervisor, management, customer & third party service providers.
• Ensures that all appropriate transportation and customs documentation is created and processed timely and accurately. Complies with corporate, local and or international regulatory requirements. Coordinates transportation requirements with appropriate internal and external carriers & vendors.

WHAT DO WE NEED FROM YOU?

We'd love to hear from you if you have the following experience but don't hesitate to apply if you don't tick every box on this page - we're great at spotting talent and potential in everyone:

• Previous Operations experience
• IT Literate, with Microsoft office packages, Excel
• Strong analytical skills

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service
• Hundreds of discounts (including retail, childcare + gym)
• Affordable loans & enhanced pension scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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