Ethical Beauty Consultant – Customer Experience

THE BODY SHOP; Greenhithe; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Body Shop is seeking a Customer Consultant to support the store management team in driving sales and profit while delivering exceptional customer service on the shop floor. You will uphold the company values and policies and help customers find products that suit their needs.

With a genuine passion for beauty and retail, you will engage customers, learn about product origins, and proactively guide skincare routines. Evening, weekend and holiday shifts are expected to fit store needs.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Ability to communicate and listen effectively.
• Genuine passion for beauty and the retail industry.
• Open availability for evening, weekend, and holiday shifts.

Responsibilities

• Support store management in driving sales and profit through exceptional customer service.
• Demonstrate and uphold The Body Shop values and policies.
• Provide expert advice on products and skincare, engaging with customers to match needs.

Skills

Interpersonal skills

Communication

Customer service

Flexibility for shifts

Job description

The Body Shop is seeking a Customer Consultant to support the store management team in driving sales and profit while delivering exceptional customer service on the shop floor. You will uphold the company values and policies and help customers find products that suit their needs.

With a genuine passion for beauty and retail, you will engage customers, learn about product origins, and proactively guide skincare routines. Evening, weekend and holiday shifts are expected to fit store needs.