Estates Contract Manager

Red Personnel; Greater London; Hybrid; GBP 55,000 - 85,000; Full time

Job summary

An established industry player is looking for a proactive Contract Manager to oversee cleaning and grounds maintenance contracts in a vibrant London Borough. This role involves ensuring high service standards, managing a dedicated team, and fostering strong stakeholder relationships to enhance service delivery. You will be at the forefront of driving improvements and ensuring compliance with health and safety regulations. If you are passionate about delivering quality estate services and have a knack for problem-solving, this opportunity is perfect for you. Join a team committed to sustainability and community engagement, and make a real difference in the borough.

Qualifications

• Experience in contract management within local authority settings.
• Strong skills in performance management and data analysis.

Responsibilities

• Manage cleaning and grounds maintenance contracts, ensuring SLAs and KPIs are met.
• Lead a team, resolve resident concerns, and enhance service quality.

Skills

Contract Management

Performance Management

Data Analysis

Problem-Solving

Communication Skills

Team Leadership

Stakeholder Engagement

Job description

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Location: London (4 days on-site, 1 day remote)

Start Date: Immediate (subject to interview, references and DBS check)

The Opportunity

We are seeking a skilled and motivated Contract Manager to join the Estates Division of a London Borough Council in West London. This role will be responsible for overseeing the delivery of cleaning and grounds maintenance contracts across the borough’s estates. You will play a central part in ensuring high service standards, managing a small team, resolving resident concerns, and driving forward service improvements.

Main Responsibilities

• Contract Oversight: Manage the cleaning and grounds maintenance contracts, ensuring contractors meet agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Performance Management: Convene monthly contract review meetings, monitor contractor performance, and implement necessary improvements.
• Team Leadership: Line manage a team of four officers, supporting estate inspections, complaint resolution, and service enhancement activities.
• Stakeholder Relations: Build strong working relationships with residents, contractors, and internal teams to resolve issues and enhance the quality of service.
• Complaints and Compliance: Oversee the complaints process, ensuring timely responses and high levels of resident satisfaction.
• Health and Safety: Ensure contractors adhere to health and safety regulations in the delivery of waste collection and street cleansing services.
• Reporting and Analysis: Analyse service performance data, produce clear management reports, and make recommendations for ongoing service improvements.
• Project Management: Lead initiatives aimed at enhancing estate services in support of the council’s sustainability and ecological targets.
• Resident Engagement: Attend resident meetings, surgeries, and forums as needed, including some outside standard working hours.

Essential Skills and Experience

• Demonstrable experience in contract management, ideally within a local authority in estate services, cleaning, and/ or grounds maintenance.
• Excellent experience of managing a contract monitoring team and contractors
• Background in managing customer-facing teams, preferably within the public or housing sector.
• Strong skills in performance management, with a focus on achieving measurable outcomes.
• Excellent problem-solving abilities, with a proactive approach to identifying and addressing service issues.
• Proficiency in data analysis, reporting, and using IT systems to monitor and improve service delivery.
• Outstanding written and verbal communication skills, with the ability to engage confidently with a range of stakeholders.
• Flexibility to adapt to changing priorities and willingness to attend evening meetings when necessary.
• Familiarity with local authority housing services or similar settings.
• Awareness of sustainability and climate-related initiatives within estate service delivery.

Next Steps

If you are an organised, proactive professional with a passion for delivering high-quality estate services, we would welcome your application. Please submit your CV for immediate consideration, interviews to take place as soon as possible.

Agency Note: This role falls inside IR35. Candidates must be available to start immediately and be able to commit to a minimum of four days a week on-site.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Contract

Job function

• Job function

  Consulting, Management, and Strategy/Planning

• Industries

  Non-profit Organizations and Government Administration

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