Estates Administrator

TN United Kingdom; Stratford-upon-Avon; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player seeks an Estates Administrator to join their team in Stratford-upon-Avon. This part-time role involves delivering exceptional customer service, managing reception duties, and supporting the facilities team. Ideal for those who thrive in a busy environment and possess strong administrative skills, this position offers a unique opportunity to contribute to a renowned organization. With a commitment to creativity and inclusivity, the company fosters a supportive workplace where your contributions are valued. If you are looking for a role that combines customer interaction with administrative responsibilities, this is the perfect fit for you.

Benefits

Flexible Working Hours

Supportive Environment

Diversity and Development Opportunities

Qualifications

• Strong administration skills with the ability to meet deadlines.
• Excellent communication skills for effective information conveyance.

Responsibilities

• Welcome visitors and staff, providing top-level customer service.
• Manage incoming calls and inquiries professionally.

Skills

Verbal Communication

Written Communication

Customer Service

Administration

Time Management

Job description

Social network you want to login/join with:

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Client:

Royal Shakespeare Company

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f4254511583c

Job Views:

3

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Would you like to join the RSC in an engaging role? Do you enjoy providing excellent customer service and prioritising a busy workload? Do you have strong administration skills?

We are looking for an Estates Administrator to join us on a part-time basis working in the morning. Based at our reception at 39 Waterside, this role involves welcoming visitors and staff, providing top-level customer service, managing incoming calls, ensuring health, safety, and security, and supporting the facilities team administratively.

Reporting to the Facilities Manager, key responsibilities include (please see the full job description and person specification for details):

1. Providing the first point of contact for the reception at 39 Waterside and the RST Stage door as scheduled.
2. Delivering excellent customer service to all building users and visitors, actively promoting the Royal Shakespeare Company brand.
3. Handling calls from the public, greeting callers, and managing inquiries professionally.
4. Participating in evacuation procedures, liaising with the Person in Charge and Fire Wardens, and assisting in building evacuations.
5. Supporting the Building Access Policy through administration of staff passes, photographs, and door access systems alongside the Stage Door team.

Essential knowledge and experience include:

1. Ability to meet deadlines.
2. Excellent verbal and written communication skills.
3. Ability to convey information effectively during emergency situations, including over radio.

This is a fixed-term, part-time position for 6 months based in Stratford-upon-Avon. Working hours are 25 per week, Monday to Friday, 8 am to 1 pm. Additional hours may be available supporting the Stage Door team.

Application Process

Apply online via the RSC website. For assistance, contact [emailprotected]. The application deadline is midnight on 21 May 2025, with interviews scheduled for the week of 26 May 2025.

About the RSC

The RSC values creativity, inclusivity, sustainability, collaboration, and accountability. We offer excellent benefits and a supportive environment that promotes diversity and development. We are committed to safeguarding and welcome applications from all individuals. The RSC is a registered charity (no. 212481).