Estate Services Supervisor – Frontline Operations

Dacorum Borough Council; England; On-site; GBP 28,000 - 34,000; Full time

Job summary

Dacorum Borough Council is seeking an Estate Services Supervisor to oversee frontline cleaning teams across housing estates and supported housing schemes. You will coordinate service delivery, inspect standards, and support staff with coaching and supervision.

Key duties include allocating daily work, handling operational pressures, and promoting safe working practices. A full driving licence and DBS check are required. This permanent role is on-site in Hertfordshire.

Qualifications

• Experience in cleaning, estates, facilities or environmental services.
• Experience supervising or supporting frontline teams.
• Ability to organise workloads and manage priorities.
• Experience monitoring service standards and carrying out inspections.
• Knowledge of Health and Safety requirements including COSHH.

Responsibilities

• Supervise Communal Area Cleaners and Mobile Cleaners.
• Allocate daily work and manage service delivery across multiple sites.
• Coordinate cover arrangements and respond to operational pressures.
• Carry out inspections and quality checks of cleaning standards.
• Support staff performance through coaching and day-to-day supervision.
• Respond to routine operational issues and resolve them.
• Promote safe working practices and ensure compliance with Health and Safety requirements.
• Support induction and on-the-job training for new employees.
• Assist with delivery of communal cleaning, mobile cleaning, window cleaning, void clearance and fly-tipping response activities.
• Engage with residents and respond to routine service enquiries.

Skills

Frontline supervision

Workload management

Communications

Health and Safety (COSHH)

IT systems entry

Tools

Basic IT systems

Job description

Dacorum Borough Council is seeking an Estate Services Supervisor to oversee frontline cleaning teams across housing estates and supported housing schemes. You will coordinate service delivery, inspect standards, and support staff with coaching and supervision.

Key duties include allocating daily work, handling operational pressures, and promoting safe working practices. A full driving licence and DBS check are required. This permanent role is on-site in Hertfordshire.