Estate Security Supervisor

Pan Pacific London; London; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join Pan Pacific London as an Estate Security Supervisor, where you will oversee security at One Bishopsgate Plaza. You will ensure a safe environment while providing exceptional customer service and leading a dynamic security team. This role offers competitive benefits and opportunities for professional growth.

Benefits

Mental Health Support

Extra day off on Birthday

Cycle to Work Scheme

Seasonal Ticket Loan

Enhanced Maternity and Paternity Policy

Eye Care Voucher Scheme

Employee Assistance Programme

Discounts on Hotel Services

Complimentary meals

Progression Opportunities

Qualifications

• Experience in security management required.
• Ability to work calmly under pressure.
• Strong customer service skills and attention to detail.

Responsibilities

• Oversee the day-to-day security function of One Bishopsgate Plaza.
• Supervise security team and deliver training.
• Liaise with stakeholders on fire life safety and security matters.

Skills

Management

Conflict Resolution

Communication

Job description

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Pan Pacific London brings understated, comforting, and approachable luxury to London’s premium Square Mile. With its elegant design juxtaposing old and new London architecture, the hotel fuses together wellbeing innovation and impeccable service as a hallmark across a myriad of dining and drinking destinations. Discover a different side of London, from market stalls to Michelin-star restaurants and iconic landmarks, all within easy reach of the hotel.

ABOUT YOU

We are looking for a passionate and customer focused Estate Security Supervisor to join our incredible Security team at Pan Pacific London who will oversee the security function of One Bishopsgate Plaza.

You show confidence, empathy and professionalism when dealing with all stakeholders alike. You are calm under pressure and you desire to deliver the best experience to all.

If you are dedicated to providing exceptional care while demonstrating great pride and attention to detail in your work and you put people at the heart of every decision you make, then we would love to hear from you.

JOB SUMMARY

To perform the security function of One Bishopsgate Plaza in accordance with the companies’ rules and regulations. Your tasks as an Estate Security Supervisor will include but not be limited to:

· To oversee the day-to-day security function of One Bishopsgate Plaza

· To supervise the security team and support with the delivery of training

· To liaise with all stakeholders on matters relating to fire life safety and security

· To patrol the estate, including documented fire route patrols

· To manage access control to various stakeholders

· To manage all key control

· To be fully conversant in the use of security systems i.e. CCTV, access control etc.

· To assist in escorting any persons acting undesirably off the premises

· To support the loading bay logistics team and receipt of parcels for the private residences

· To manage lost and found property, maintaining records and dealing with enquiries

· To deal with any fire life safety, security, health & safety and emergency incidents

· To report any hazards / safety concerns to management and stakeholders

· Incident / Accident report writing

· To attend and complete all training stipulated by management

BENEFITS OF WORKING AS AN ESTATE SECURITY SUPERVISOR AT PAN PACIFIC LONDON

As a company, we pride ourselves on our close-knit relationships, developmentand wellbeing. We offer you:

· Access to Mental Health First Aiders

· Celebrate your Birthday with an extra day off

· Cycle to Work Scheme

· Seasonal Ticket Loan

· Enhanced Maternity and Paternity Policy

· Eye Care Voucher Scheme

· Social & Employee Wellness Activities

· Employee Assistance Programme including 24/7 virtual GP and financial advisors

· 2 Hotel-Wide Social Events a year as well as additional social gatherings

· Dry cleaning for uniforms and work attire

· Reward and Recognition – Star of the Month, Manager of the Quarter and Star of the Year

· Guest Experience Programme

· Discount on our Food and Beverage Outlets

· Discount on Internal Spa Treatments

· Culture Club – Focuses on Diversity and Inclusion

· Friends and Family rates in our Hotel and the Pan Pacific Hotel Group properties

· Complimentary meals prepared for you by our chefs

· 2 Study Days per year (fully paid and in addition to your annual leave)

· 2 Volunteer Days per year (fully paid and in addition to your annual leave)

· Progression – our goal is to always to coach and keep our employees helping you to develop and grow internally and within the PPH Group

· Additional YuLife Perks

ABOUT PAN PACIFIC LONDON

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global brand comprising close to 30 hotels and serviced suites in 22 cities across Asia Pacific, North America and Europe, including seven development properties to be launched by 2025. Pan Pacific strives to deliver sincere and graceful service to every guest who appreciates luxurious hospitality. With a passion for excellence as our promise, Pan Pacific is the trusted and timeless choice for memorable experiences.

Come and join our haven in the heart of the City, a Forbes Travel Guide Five-Star Property, most recently voted:

· Hotel of the Year, Group 2023 | Catey Awards

· Hotel of the Year, London 2022/2023 | AA Hospitality Awards

Our team can’t wait to welcome you.

Please note that all applicants for Estate Security Supervisor role must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility as the Estate Security Supervisor role will be required from allcandidates.