Estate Operative

Firstport; Dartford; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

Competitive salaries

Employee discounts

Training and development

Job summary

FirstPort is seeking an estate operative to support site maintenance and resident services. The role requires delivering a clean, safe environment, assisting the Development Manager, and liaising with contractors to ensure timely work.

You will have a driving licence, a proactive attitude, and enjoy working independently with regular team meetings. The position offers part-time hours and a local working pattern in our residential developments.

Qualifications

• Two years’ experience in an estate operative role.
• Valid CSCS card desirable.
• Electrical/plumbing knowledge; related qualification advantageous.
• Understanding of Health & Safety incl. COSHH.
• Power tools and working at height training an advantage.
• Confident, polite communicator building relationships.
• Exceptional customer service with multitasking ability.

Responsibilities

• Provide general cleaning and maintenance support to the Development.
• Liaise with authorised contractors and notify Development Manager of work start/completion.
• Report defects/incidents and take corrective action with Development Manager.
• Carry out monthly emergency light checks and monthly fire alarm checks with Development Manager.
• Maintain accurate records of maintenance or lighting issues.
• Undertake routine repairs/refit door locks as needed.
• Ensure tools are maintained and used by authorised personnel.
• Pressure wash/clean bin stores weekly; keep footpaths and communal areas clean.
• Carry out touch-up paint in communal areas as required.
• Regularly check and maintain terrace areas, plant watering.

Skills

Estate operative experience

CSCS card

Electrical/plumbing knowledge

Health & safety COSHH

Power tools and heights training

Customer service

Communication skills

Education

Electrical qualification (advantage)

Job description

Hours: Monday, Wednesday and Friday, 9am-2pm

As the estate operative, you will contribute to our vision of being the leading residential property manager, as recognised by others by:

• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the site is well maintained providing a clean and secure environment for residents and guests at all times.
• Supporting the Development Manager to keep health and safety standards to a maximum.

This role reports to the Development Manager

About You

You will have a full driving licence and currently be working within a similar environment. Have a passion for providing an exceptional level of customer service at all times, ideally in a face-to-face environment.

Warm and friendly communication comes naturally to you, and you are able to resolve issues and any complaints effectively to the customers complete satisfaction quickly and efficiently.

You have experience of challenging and/or emergency situations and always remain calm and take the necessary actions with a high standard of professionalism. Health and safety is of great importance to you, and you have experience of performing daily checks and keeping accurate records to ensure everything is kept up to date and fully compliant.

You are self-motivated and pro-active; you enjoy working independently but also enjoy having other supportive colleagues you can build relationships with at regular team meetings.

Your ideal role will be a varied one. You enjoy working with people and helping to make a difference to enhance their lifestyle on a day-to-day basis.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Great property management is about more than just bricks and mortar. We recognise and value the contribution our people make to our business and we are committed to ensuring they are skilled and equipped to do the best job they can and that they have the opportunity to realise their full potential.

Our Values set out the commitments we have made to deliver excellent service and they inform the relationships that we have with customers and clients. They shape our culture and are used in measuring and rewarding performance.

Main Responsibilities

1. Provide general cleaning and maintenance support to the Development.
2. Liaise with and provide access to authorised contractors and tradesmen, notifying the Development Manager of start / completion of work accordingly.
3. Report defects / incidents (either observed or reported) and take the corrective action after consultation with the Development Manager.
4. Carry out monthly emergency light system checks by consistent and regular testing and ensure monthly fire alarm checks are undertaken with Development Manager.
5. Maintain accurate records of maintenance / lighting issues.
6. Undertake any routine general repairs / refit door locks.
7. Ensure all tools are maintained and kept securely, only used by authorised personnel.
8. Pressure wash / clean bin stores on a weekly basis and ensure all footpaths and communal areas are kept clean and swept.
9. Carry out any touch up paint work in communal areas within the buildings, as and when required.
10. Carry out regular checks and maintenance of terrace areas, including watering plants.

Skills and Experience

• Minimum of two years’ experience in an estate operative position
• Ideally hold a valid CSCS card
• Good experience of electrical and plumbing practices, an electrical related qualification would be an advantage
• Understanding of Health and Safety regulations including COSHH and safe use of ladders
• Confidence with the use of power tools and working at heights training would be an advantage
• Confident, polite and courteous communicator with the ability to build and maintain strong relationships
• Exceptional customer service experience, with the ability to work multi-task, prioritise and manage various task simultaneously

Our Values

• Friendly – We look out for people’s best interests, and show them we care by dealing with them in a warm and friendly manner.
• Inventive – We’re creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.
• Respectful – We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.
• Skilled – We’ve the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We’re informed, and we’re always building on that knowledge to constantly improve our quality of service.
• Trustworthy – We’re always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We’ll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We’re committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.