Cleaning Operative

Firstport; Birmingham; On-site; GBP 12,000 - 17,000; Full time

Job summary

FirstPort in the UK is seeking a Cleaning Operative to maintain the highest standard of cleanliness across developments. You will dust, sweep, mop and keep communal areas pristine, while following health and safety policies.

Reporting to the development manager, you will handle customer requests politely, build relationships and support the site with quality service. Experience with COSHH and a customer-focused approach are essential.

Qualifications

• Minimum of one years’ experience in a cleaning operative position.
• Good experience of Health and Safety regulations including COSHH.
• Confident, polite and courteous communicator with the ability to build and maintain strong relationships, able to work on own initiative and have ability to multitask.
• Exceptional customer service experience, able to prioritise and manage various tasks simultaneously.

Responsibilities

• Provide a high standard of service to the site and our customers.
• Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
• Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
• If required, disposal of rubbish in the designated rubbish collection area.
• Ensure that all health and safety risks are identified and report any accidents, trips, spills, hazards or near misses as per the site procedures, to the development manager or assistant development manager.
• Front entrances, communal stairways, corridors and passageways kept clean at all times.
• To carry out deep cleaning as and when requested.
• Report any maintenance issues that may arise to the development manager
• Ensure all footpaths and communal areas are kept clean and free of litter
• Ensure that instructions for the maintenance, cleaning and storage of equipment are consistently followed.
• Work in accordance with the Company's Health & Safety Policy.
• Be prepared to perform any other reasonable duties, as requested by the development manager

Skills

Customer service

Communication

Multi-tasking

Initiative

Job description

Hours: Temporary, various shift patterns

As the cleaning operative, you will contribute to our vision of being the UK's Favourite Property Manager by:

• Demonstrating FirstPort values in all aspects of your work and communication, to develop strong relationships and enhance work quality.
• Ensuring the development and its individual buildings and common spaces are kept to the highest standard of cleanliness, hygiene and health and safety so they maximise their presentation.
• Supporting the development manager with individual customer requests in a polite and professional manner at all times to exceed the customer’s expectations.

The Cleaning Operative reports directly into the development manager.

About Us

FirstPort is the UK’s leading residential property service provider, caring for 310,000 homes in England, Wales and Scotland, across 5,600 developments. With over four decades of experience and 4,000 employees, FirstPort works with developers, investors, freeholders and over 1,300 Resident Management Companies.

Main Responsibilities

• Provide a high standard of service to the site and our customers.
• Ensure the development and its buildings and common areas are professionally cleaned, well presented and maintained.
• Daily tasks will include dusting, sweeping, mopping, emptying bins and vacuuming of communal areas.
• If required, disposal of rubbish in the designated rubbish collection area.
• Ensure that all health and safety risks are identified and report any accidents, trips, spills, hazards or near misses as per the site procedures, to the development manager or assistant development manager.
• Front entrances, communal stairways, corridors and passageways kept clean at all times.
• To carry out deep cleaning as and when requested.
• Report any maintenance issues that may arise to the development manager
• Ensure all footpaths and communal areas are kept clean and free of litter
• Ensure that instructions for the maintenance, cleaning and storage of equipment are consistently followed.
• Work in accordance with the Company's Health & Safety Policy.
• Be prepared to perform any other reasonable duties, as requested by the development manager

Skills and Experience

Minimum of one years’ experience in a cleaning operative position

Good experience of Health and Safety regulations including COSHH

Confident, polite and courteous communicator with the ability to build and maintain strong relationships, able to work on own initiative and have ability to multitask.

Exceptional customer service experience, able to prioritise and manage various tasks simultaneously.

Our Values

Friendly - We look out for people’s best interests and show them we care by dealing with them in a warm and friendly manner.

Inventive - We're creative and resourceful. We strive to improve what we do and how we do it, so we can provide the best ideas and solutions to look after people, their homes and communities.

Respectful - We listen, consult and take on-board people’s opinions and needs. We understand the importance of the home and community in people’s lives, and act with respect at all times.

Skilled - We've the qualifications, experience and take great pride in our work to consistently deliver the highest standards and value for money. We're informed, and we're always building on that knowledge to constantly improve our quality of service.

Trustworthy - We're always professional, reliable, open and honest. People can depend on us to keep our promises and follow through on our commitments.

The Benefits

Our customers deserve the best and the same applies to our people. We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will consider applications from job share applicants.